1

Hi Guys,

I have created a rule(in the My ticket rule) that when a ticket is created from the “New Ticket” feature in the Helpdesk section, to send an email to a few of us. (# cc all admins).

For some reason this does not happen.We only get the email when the ticket is closed or a comment is added, not when the ticket is created.

Am I doing anything wrong?

2 Spice ups
2

Admins don’t get email about ticket creation when its another admin that creates it. Because your creating it from within the help desk area, it thinks an admin is creating it so doesnt send an email.

3

Thanks Dave. I needed this functionality to manage change. So when one admin creates a ticket for a change the other admins gets notification of the change and either approves or declines it.

Is there anyway we can achieve this using spiceworks.

4

Thanks Dave. I needed this functionality to manage change. So when one admin creates a ticket for a change the other admins gets notification of the change and either approves or declines it.

Is there anyway we can achieve this using spiceworks.

5

You could create the ticket, then assign it manually, not using ticket rules, that should work