Email from Ticket by admin.

jrmebellegarde4633 · 2013-01-15T11:11:37.000Z

Hello,

I’d like, when an admin create a new ticket from the Help Desk Admin view, a noification e-mail to all admin (because there is no assign people / group into the email).

Right now, no one is notify if a new ticket is created from the HelpDesk view.

Thanks for your reply.

randy1699 · 2013-01-15T11:25:22.000Z

Why not just email the ticket in like everyone else? The ticket will get created and all admins will get notified. Let the system work how it is built.

Of course, there may be a plug-in for that.

randy1699 · 2013-01-15T11:31:09.000Z

http://community.spiceworks.com/plugin/790 Like this one maybe?