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The Test email works well but when new tickets are open I do not get an email notification.<\/p>\n
any ideas ?<\/p>","upvoteCount":2,"answerCount":6,"datePublished":"2010-01-12T13:09:55.000Z","author":{"@type":"Person","name":"marcferrazzano1367","url":"https://community.spiceworks.com/u/marcferrazzano1367"},"acceptedAnswer":{"@type":"Answer","text":"
Alerts are not sent to the admin who performed the action by design. Try testing with a non admin test email address as well<\/p>","upvoteCount":0,"datePublished":"2010-01-12T13:11:29.000Z","url":"https://community.spiceworks.com/t/tickets-are-not-sending-notifications/39230/2","author":{"@type":"Person","name":"justin.davison","url":"https://community.spiceworks.com/u/justin.davison"}},"suggestedAnswer":[{"@type":"Answer","text":"
The Test email works well but when new tickets are open I do not get an email notification.<\/p>\n
any ideas ?<\/p>","upvoteCount":2,"datePublished":"2010-01-12T13:09:55.000Z","url":"https://community.spiceworks.com/t/tickets-are-not-sending-notifications/39230/1","author":{"@type":"Person","name":"marcferrazzano1367","url":"https://community.spiceworks.com/u/marcferrazzano1367"}},{"@type":"Answer","text":"
If you are using exchange as the connector can you try pop or imap?<\/p>","upvoteCount":0,"datePublished":"2010-01-12T13:11:34.000Z","url":"https://community.spiceworks.com/t/tickets-are-not-sending-notifications/39230/3","author":{"@type":"Person","name":"akp982","url":"https://community.spiceworks.com/u/akp982"}},{"@type":"Answer","text":"
I am using a local smtp server, and that works for other notifications. I am going to try with a non admin email.<\/p>","upvoteCount":0,"datePublished":"2010-01-12T13:13:06.000Z","url":"https://community.spiceworks.com/t/tickets-are-not-sending-notifications/39230/4","author":{"@type":"Person","name":"marcferrazzano1367","url":"https://community.spiceworks.com/u/marcferrazzano1367"}},{"@type":"Answer","text":"
Works, thanks Justin !<\/p>","upvoteCount":0,"datePublished":"2010-01-12T13:20:34.000Z","url":"https://community.spiceworks.com/t/tickets-are-not-sending-notifications/39230/5","author":{"@type":"Person","name":"marcferrazzano1367","url":"https://community.spiceworks.com/u/marcferrazzano1367"}},{"@type":"Answer","text":"
Glad to help.<\/p>","upvoteCount":0,"datePublished":"2010-01-12T13:21:33.000Z","url":"https://community.spiceworks.com/t/tickets-are-not-sending-notifications/39230/6","author":{"@type":"Person","name":"justin.davison","url":"https://community.spiceworks.com/u/justin.davison"}}]}}