My alert notifications are working fine. however, the Ticket related e-mails are not being sent/received. The settings are all checked off for the Admins to be notified, and also the “Notify Me” boxes are checked. My exchange settings all pass when I test them and the e-mails are received. Any ideas on what the issue could be? Thanks in advance.
1 Spice up
talon63
(talon63)
2
Just to verify, you have users doing this through the users portal, or you are performing the ticket-related actions with an account other than your own?
I ask because if you are doing it with your admin account then emails are not sent by default. The system is sort of designed to not send you an email to tell you what you just did.
Otherwise, have you looked at the logs, both SW and mail server, to see if there is something related to this?
