tickets in cloud helpdesk

[umsitingredients]

hi everyone,

could anyone can explain what can i do for tickets in Spiceworks account. i was create tickets & add tasks in this ticket, but from 3th august, cannot find the tasks when add the ticket.

as the attached screen shot.

& how can i export ticket from the pervious tickets to edit & update it then upload it again ?

cloud anyone advice.

i tried to create ticket by the device but didnt created, i dont why .

[clutka (MAINSTRIKE)]

Welcome to the Spiceworks community and congratulations on your first post.
Based on your image, you are using the Device Inventory aspect of the Spiceworks system. You need to use Help Desk.
Once you are in the correct section, you should be able to navigate your Help Desk correctly.

[clutka (MAINSTRIKE)]

After a recent update forcing a new user interface, tasks are located in the details panel.