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I got a ticket that was dropped on me here. We have a company that is using Office 365. They have a Toshiba e-Studio 5560C. Their scan to email feature is not working and nothing shows up in the logs. These are our settings:

Ethernet Speed Duplex Mode AUTO
Address Mode Static IP
Obtain a Domain Name automatically Enable
Host Name MFP11469516
Obtain a Domain Server Address automatically Enable
Obtain a WINS Server Address automatically Enable
Obtain an SMTP Server Address automatically Disable
Obtain a POP3 Server Address automatically Disable
Obtain an SNTP Server Address automatically Disable
IP Conflict Detect Enable
IP Address (Company Printer IP)
Subnet Mask 255.0.0.0
Default Gateway (Company Gateway IP)

Enable SMTP Client Enable
Enable SSL Disable
SSL/TLS STARTTLS
SMTP Server Address companydomain.biz.mail.eo.outlook.com
POP Before SMTP Disable
Authentication Disable
Login Name
Maximum Email / InternetFax Size 30 MB
Port Number 25
SMTP Client Connection Timeout(1-180) 30 Seconds

Enable SMTP Server Enable
Port Number 25
Email Address
Enable OffRamp Gateway Disable
OffRamp Security Enable
OffRamp Print Enable

In the Email tab, we are using scanuser@companydomain.biz in the From Address section. Rest of settings are default.

3 Spice ups
2

SMTP Port number is wrong, you need to use the encrypted port number: 587

Also, make sure that you are authenticating.

1 Spice up
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You can’t use O365 without authentication unless you setup a relay on O365. You can follow these instructions if you’d like to go that route:

https://community.spiceworks.com/how_to/98692-create-an-smtp-relay-in-o365-to-allow-a-unitrends-appliance-or-other-device-to-send-email-without-tls

4

Does the Toshiba printer require 587? Just wondering because we have another client using Office 365 but they have a Xerox and they can use port 25 just fine.

5

It shouldn’t work using 25.

There are a number of ways of doing it, using the native SSL in the printer, or setting up stunnel or by way of the Unitrends device.

6

Why would Unitrends have anything to do with his copier? Or did you mean the how-to I posted?

1 Spice up
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I just referred to the how-to. I didn’t bother reading it. I’m confident you know what you are doing. If that’s not the case, I can ridicule you in a public board :slight_smile: Kidding, but seriously.

1 Spice up
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The how-to is about creating an SMTP relay on O365. I used a Unitrends appliance as an example in it (because that’s the reason I needed to do it) but the relay doesn’t have anything to do with Unitrends. It’s an O365 feature.

1 Spice up
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you can use port 25 with the SMTP server is listed as the MX Record, also you would want a on prem replay to Office 365 connector setup in the tenant. i have done this a number of time very easy to setup.’

-Mark

10

For MFP scanning, I’ve always installed Stunnel on a server on the network. On the MFP, use the IP or hostname of the server hosting Stunnel as your SMTP server and for the email use a valid Office 365 email address and credentials for sending. In Stunnel’s configuration file just set the Office365 SMTP server and port and it will do the rest.

Here’s a good primer on setting up the feature right here from Spiceworks: https://community.spiceworks.com/how_to/50057-mail-relay-to-office-365-using-stunnel

I use Stunnel for all of my MFP’s and even my Windows Server email alerts.

11

Looks like we got it resolved. We had to call Toshiba and they had to change a couple config pieces for us. I did have another question though…I have another client that uses Toshiba scan to email. They can usually use SMTP to email scanning but every once in a while it intermittently stops working. What is the best way to test the connection?

12

Hi Sean,

I just wanted to let you know that I have forwarded this to my team. Thank you!

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Willing to share what those changed “couple of config pieces” and their values are? Thanks.

1 Spice up
14

Dears,

I’ve read this topic and this is a setting that worked/works, on which that we spent time to set with TOSHIBA eStudio main printers.

In client SMTP:

SSL > Accept all certificate

SSL/TTLS > STARTTTLS

SMTP address > smtp.office365.com%u2003

Authentification > AUTO

id/password > of user you defined

port > 587

In SMTP configuration

principal SMTP > smtp.office365.com

gateway port > 587

2ndary > “leave blank”

Port > 25

SMTP delay > 30

answer address > id/password > of user you defined

SSL/TLS > negociate

Validate certificatio > leave blank

Hope that can help someone, I’ve spend a bit of a time on this !

Regards

1 Spice up
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*You’ll have undestood SMTP address > smtp.office365.com

not “SMTP address > smtp.office365.com%u2003”
Regards