What are some good trainings that you all know of for new IT professionals geared toward helpdesk and hardware support for a company of 2500 users. Thanks
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The Google IT Support cert looks decent enough for entry level helpdesk. I know someone that used it as his entry into IT and it was a great start for them.
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A+ certs are really good for entry-level techs, any course materials to prep for the tests are what you’re wanting them to study.
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For new helpdesk pros, I’d suggest a mix of CompTIA A+ and Google IT Support certs — both offer a solid foundation in hardware, troubleshooting, and support workflows. Also, pairing that with internal training on your specific ticketing system and company processes really helps. In a 2500-user environment, documenting common issues and building a knowledge base will save your team tons of time.
2 Spice ups
