1

Hello,

We have a few automated alerts that have emails without inboxes such as “no-reply@domain.com” and such. These alerts send emails to our spiceworks instance which creates a ticket. Spiceworks then sends out a notification to our admins and the email that created the alert. Unfortunately, we are getting loads of notifications of undeliverable mail back on the ticket since it’s trying to send to this non-existent email.

Is there any settings to have spiceworks not email back specific email addresses?

@Spiceworks

2 Spice ups
2

#1 use valid addresses and have replies go to a generic inbox that get deleted or

#2 disable notifications for users

#3 have a look at ticket rules in settings under apps to see if this will help

You can’t be specific about who does or doesn’t get replies.

You can enable admins, users, both or neither

3

You could kill these emails at the mail server - what mail server do you use?

4

There are three options to “ignore emails” under Additional Settings, on the Help Desk Email settings page.

5

We are using Google Apps for business.

I found the settings for the ignore emails before, but I’m not wanting to ignore emails from this address. I could ignore the address from the failed attempt, but I don’t see anywhere to ignore sender.

I noticed that there was a user with the email address of our alerts. I decided to change the role to Reporting. This allowed me to unselect the alerts, however it just displays a pepper and says “Saving.” It’s been doing that for over an hour now.

I’ve tried to change it to other various roles and only change that, but it won’t save.

6

Never mind, I was apparently clicking the wrong save button :slight_smile:

So, hopefully this will work. I’ll make sure to change the roles of all our alert emails and uncheck the alerts for them.

2 Spice ups
7

It appears to be working!

2 Spice ups