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I have my phone system sending voicemail to spiceworks creating tickets but when claimed, closed, or commented it tries to send notifications back to the sending email which does not have an inbox, creating undeliverable errors being sent back to the helpdesk and everyone CC’d on the ticket. How do I stop spiceworks from sending any emails to this address while still having it being able to put in tickets?<\/p>","upvoteCount":2,"answerCount":4,"datePublished":"2018-01-02T14:09:27.000Z","author":{"@type":"Person","name":"andrewpalmer6","url":"https://community.spiceworks.com/u/andrewpalmer6"},"suggestedAnswer":[{"@type":"Answer","text":"
I have my phone system sending voicemail to spiceworks creating tickets but when claimed, closed, or commented it tries to send notifications back to the sending email which does not have an inbox, creating undeliverable errors being sent back to the helpdesk and everyone CC’d on the ticket. How do I stop spiceworks from sending any emails to this address while still having it being able to put in tickets?<\/p>","upvoteCount":2,"datePublished":"2018-01-02T14:09:27.000Z","url":"https://community.spiceworks.com/t/prevent-ticket-notifications-to-certain-email/626346/1","author":{"@type":"Person","name":"andrewpalmer6","url":"https://community.spiceworks.com/u/andrewpalmer6"}},{"@type":"Answer","text":"
Welcome to the community!! You will need to turn off email notifications for all your users.<\/p>","upvoteCount":1,"datePublished":"2018-01-02T14:43:54.000Z","url":"https://community.spiceworks.com/t/prevent-ticket-notifications-to-certain-email/626346/2","author":{"@type":"Person","name":"dbeato","url":"https://community.spiceworks.com/u/dbeato"}},{"@type":"Answer","text":"
dbeatoSo there is no way to only turn off notifications for that email? I would still like all other users to get notifications.<\/p>\n