Unassigned alert for closed ticket

igritsak · 2011-05-30T05:54:53.000Z

Hi All,

Has anyone had this happen to them before? You get two tickets of similar nature so you merge/close ticket 1 with ticket 2 so that ticket 2 is the main point of contact.

Ticket 1 is now in the closed state but after an hour you get an alert that ticket 1 has been unassigned for more than 1 hour.

yasaf · 2011-05-30T06:11:05.000Z

Current version of SW?

igritsak · 2011-05-30T06:22:36.000Z

Almost, 5.1.68412.

We do use the notification for unassigned tickets longer than 1 hour but it seems to apply to closed tickets as well.

With ticket merging, this may be a more frequent occurance.

yasaf · 2011-05-30T06:33:18.000Z

Try to update to the latest version and see if this resolves the issue.

http://community.spiceworks.com/topic/137026-spiceworks-5-1-release-notes

igritsak · 2011-06-06T08:05:53.000Z

I’ve upgraded to the latest version but I still have this issue coming up. Is this more of an oversight rather than a bug perhaps?