I have been using a Unitrends Backup Appliance for about 18 months and had to contact support for the first time last week. The tech quickly diagnosed the issue as a failing hard drive. Unitrends shipped a replacement drive to me and the issue was quickly and easily resolved. It was great to speak to a knowledgeable tech (who was located in the US). I wanted to share this positive experience with everyone in SpiceWorks. Too often we focus on bad experiences and do not give the proper credit for good experiences. Thanks again Unitrends and Tony.
10 Spice ups
roy
(RoyL)
2
That’s what happens when you buy from a company that actually cares. Best move I have made in a long time.
2 Spice ups
Great to hear! It is so often that people post complaints and rants. It’s refreshing to see people chiming in on successes too.
Great job Unitrends!
2 Spice ups
bernardw
(BernardW)
4
I agree they do have stellar support staff there.
2 Spice ups
Jim - Thank you for sharing your experience with our support team, and for choosing Unitrends! I have forwarded your feedback over to our head of support so that he can give Tony the recognition that he deserves.
Our support team is focused not just on closing support cases, but on having satisfied customers once those support cases are closed. In a perfect world, you’d never need a support team, but since we don’t live in a perfect world, we hope that all of our customers experiences with our support team are like Jim’s.
Thanks again for your feedback!
2 Spice ups
