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I’ve upgraded a few Windows 7 Pro computers to Windows 10 Pro. It’s been weeks and they still don’t show up as Windows 10 in Spiceworks. I’ve rescanned, I’ve removed and added back in, they always show up as Windows 7. What’s the trick?

@Spiceworks

2 Spice ups
2

Hi,

What version of Spiceworks are you on?

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Version 7.5.00057

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It will recognize Windows 10. My computer was 10 before we implemented Spiceworks. It’s just the existing computers that have been upgraded.

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Slightly new .0059 available, but scanning upgraded windows 10 machines here since 7.5 beta, possibly before.

When you rescanned did you click the device, click the spanner and rescan or did you just trigger the main scan?

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I don’t remember. It’s been a couple weeks and isn’t a huge deal, I just now remembered to ask about it.

I’ll try again and post my results!

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Running the scan from the main my network menu wont cut it.

Click one of the devices - assuming same name, ip etc, click the spanner icon and ‘rescan’

If serial number, mac address etc. have changed, ensure it hasn’t created a new machine for it, be sure the last scan dates match recent times and dates too.

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I just did this. Made no change. I’m deleting the computer and running a scan from My Network right now to see if it picks it up.

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Well, this time the scan found the computer and assigned it Windows 10.

I wouldn’t think I should have to delete and do a whole new scan to find the new information. I have another computer that shows today as the scan time, still says Windows 7. Any ideas?

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if forcing the scan using the spanner and rescan isn’t working - no other ideas at present.

1 Spice up
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If anyone in Spiceworks support wants to jump on this, that’d be cool. :wink:

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In your original post you said:

"I’ve removed and added back in, they always show up as Windows 7"

Removed and added from the Inventory? or where you removing them from somewhere else?

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I meant I deleted the computer from inventory and then scanned the network. That time, it found the computer as Windows 7 when it should have been 10. I may have been on an earlier version of Spiceworks.

I did that procedure again yesterday, this time it found it correctly as Windows 10.

We only have a few Windows 10 machines so it isn’t a big deal if I have to delete and rescan, but we will be upgrading a lot more machines next year and I don’t want to have to delete and rescan every time.

Spiceworks should find a new operating system, correct?

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Yes, Spiceworks should be updating the OS to Windows 10. Is the “Last Scanned Time” getting updated on the machines? Is it recent?

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Spiceworks has picked up my windows 10 devices, upgrades and clean installs (same name, IP, MAC, Serial etc.)

The manual initiated scan should do the same, but as you said it didn’t even after deleting the device, that sounds odd, as if the table wasn’t being updated in the DB

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Yes, the last scanned time gets updated.

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Do you still have PCs that have been upgraded to Win 10, but have not been updated in Spiceworks? If so, how many machines is this happening to?