1

yesterday I had a user ask me to remote into her machine and fix an error. so i did and whilst im doing this shes taking over the local mouse and continuing with her work. after about 10 mins of fighting with her with what she wanted me to do i just left it. if the error was that bad she would let me fix it. this isnt the first time shes done this, ive asked her before why she does this and she said she didnt realise and that she thought i would be working in the background even though whatever i did showed up on her screen.

This morning i’ve received an email from someone saying they have no network connectivity, no email and cant access the network shares. I’m not even going to reply to that

I also got told be my manager to install an add-in for outlook for everyone so i go round and everyone has it installed they just don’t know how to use it

It’s a good job I’m in a good(ish) mood today

26 Spice ups
2

Technology works fine, until end users touch it. =]

8 Spice ups
3

the cause of 90% of all IT problems is between desk and chair

12 Spice ups
4

Misplaced apostrophes do my head in…

:wink:

9 Spice ups
5

We use logmein for remote access. When my users do this, I just lock their keyboard and mouse :wink:

6 Spice ups
6

You’ve got to love them or go postal…

Imagine though if IT techs were given a shotgun and once a week could dispose of the most idiotic user. The world would be a better would it not?

2 Spice ups
7

I know how you feel mate I’ve come across some people that do this… I’ve had to ring them up again to tell them to stop there work so i can fix it and even then they don’t listen to you…

I suppose that’s the main thing that annoys me is that users don’t listen or learn…

We are a 2 man team here controlling over 120 users we are flooded with not only helpdesk tickets, phone calls and drive by’s but also with our real work of Server maintenance, administration, business development plans, upgrades, business continuity checks and backup checks.

So to lesson the load on our backs we have been creating procedures so users can self fix minor issues (great idea! right?)

oh no! they still ring up or put in Tickets for small issues such as “I’ve lost my desktop icons… put them back” (there is a How to for this…)

They just wont read the How to’s and procedures… they say they don’t have the time to read it and do it!? Load of rubbish…

/rant over

7 Spice ups
8

I’m sure I had a dream once where all my end users knew what they were doing, listened to the IT department, did what they were told and didn’t moan about security updates. Then I realised I must have eaten something quite dodgy and that I was obviously tripping.

End users, love 'em or hate 'em, there’s just no living with 'em.

Bollo, we have the same type of knowledge base; well populated and never visited!

2 Spice ups
9

If IT Techs were given a Shotgun…

The world would be empty!

10

It all goes with the email you sent your users, then the reminder that you would be doing some work or changing something. You make all the changes, all works perfectly apart from a could of users. Always the same users and always the same reason “oh, I saw it was from IT and was too complicated for me”…

Don’t get me wrong, I’m a techie and speak tech however I get HR or marketing to write these emails so the they aren’t complicated… Sometimes you just can’t win and the only thing to do is have a pint (of tea)

1 Spice up
11

When people say they don’t have time to do it, I just say “It’s in my queue of work, I will probably get around to it this afternoon/tomorrow as long as nothing else goes wrong between now and then”. When they say they need it done now, then you can tell them to read the How-to and give it a go themselves…

1 Spice up
12

put it all in lamens terms…

Press big bobble button with the Red, green,blue and yellow flags in it at the bottom left of your screen

Once pressed, Click on the word Shutdown

once clicked… never turn your computer on again

3 Spice ups
13

Cough Rant Thread cough
Sorry had a tickle in my throught

4 Spice ups
14

Shhhhh it’s 11 more points :-p

3 Spice ups
15

What get’s me is when they try to pin all the problems on us personally.

“These PC’s are rubbish! why did you buy them? Also how do I disable my webfiltering so I can visit all these pages it’s saying are infested with Viruses”

4 Spice ups
16

When it starts getting personal then i stop talking to them…

if they become aggressive i will ignore them until they calm down

If they are nice and buy me cakes or biscuits I’ll fix there problem right away :-p bribery always works lol

1 Spice up
17

Here’s what you do…

step one: Develop a knowledge base of all common issue.

Step 2: Get a non tech to read them - just a standard user but one who doesn’t whine/bitch/moan

Step 3: Notify everyone of the KB

Step 4: set up “standard replies” to common issues that includes the KB article

Step 5: Require a Ticket that includes “I tried doc XXX and this is what happened”

Step 6: send half the IT on vacation for a week, when they get back send the other half out.

During periods of half staff only handle the tickets that are truly urgent, or where standard help (i.e. KB) has failed.

2 weeks waiting to a teck or 20 min with a doc… they learn…

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.

.

if only. LOL

1 Spice up
18

And sadly, when technology “doesn’t work” it’s never “we should train our staff how to know what they have and how to use it”.

It’s a bit crazy when you would require a CDL for a truck driver but no documentation of proficiency for a data entry clerk, or a payroll clerk, or a VP of Marketing.

19

So glad i’m not the only driven crazy by this.

1 Spice up
20

I get this all the time. Users ask, “Can I still continue what I was doing while you’re connected remotely?” Well, NO, because I will be commandeering your keyboard/mouse. Even given that info, they still try to carry on like we’re not even there. Damn you, Users!