So today I was working with someone that had an issue and I have seen this issue probably 1000 times in 18+ years working for my company. I sent instructions on exactly how to fix the issue.
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Person said I already looked at that before she said the below
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Person asked what is Internet Explorer
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Person didn’t know what Tools was in Internet Explorer
I gave up trying to explain how to fix and just remote accessed and fixed.
It was a simple enable an add-on. I can’t believe 2 things…people don’t believe IT when they have been at the job for many years and people don’t know simple computer terminology.
Anyone else having a bad Wednesday?Week? Year?
36 Spice ups
Feel your pain. I’ve have 6 users saying there vpn doesn’t work…the fix connect to the internet…WHY!!!
8 Spice ups
No problems yet. But then again I am swapping out ESXi server hardware this evening. Hopefully that will go just fine as well.
5 Spice ups
Had a user a couple weeks ago put in a ticket to add a connection to one of our clients systems, and i promptly went over to help her out. I tried to explain that the clients system was incorrectly configured (i talked with their IT department) and it would require them to call said client and have the end user reset thier password before they would be able to connect. I explained this the best i could and the response i got?.. " thats not what they said and you know i cant use a computer!"… except she has used a computer for a good 7+ years… I figure she just didnt want to do it and then tried to make me look bad.
4 Spice ups
Be strong, do not let the deadening forces of user apathy and user stupidity drain your life force.
4 Spice ups
My favorite is when there is a user issue like ID10T’s or PEBKAC and they try to tell you there is an issue with the network, machine, or anything but themselves. I have had people get really snappy at me when I try to explain how to “fix” their “issue” that really isn’t an issue.
2 Spice ups
It’s been a quiet day so far but I definitely feel your pain.
2 Spice ups
Just remember that end users are precisely why you have a job. I’m not against sending out an email with instructions, but to get frustrated when they have a problem means you’re lacking patience - not a good trait. Maybe the email you sent out wasn’t worded as well as it should have been? Maybe the end user is confused about Internet Explorer because it’s been dead for a few years now?
Re-train yourself to be happy when they call with “easy” problems. After all, you could be scratching your head for days on a ticket that’s out of your league. (Or worse, you could be out of work.)
8 Spice ups
I love easy fixes, often good for a laugh and to get some facetime around the building. I’d rather be known as helpful than unapproachable/angry
(but saying that if I’m really busy and being asked “Where do I type password” or something similar it can grate)
2 Spice ups
I spent a solid 10 minutes this morning telling someone repeatedly to just edit the document in sharepoint or download-edit-reupload it because it wouldn’t just let them click edit in Word and work correctly.
Once they tried it they were all “Oh, this works really well!”
1 Spice up
I don’t think I am going to make it to my goal anniversary LOL
2 Spice ups
You should change the title:
End users… keeping me gainfully employed for the rest of my career.
6 Spice ups
The first problem is that they’re using Internet Explorer
2 Spice ups
bucko
(bucko)
15
today we got a call for a jamed printer…
“have you opened it up and took the paper out?”
“I did, but it still said its jamed”
“are you sure?”
“yes, I opened everything, looked everywhere and there is still a message on it”
“ok, be there in short”
…
I open up the cover take out the cartrige and there it is right in the middle, for all to see! and it wasn’t like black, no, green and white, only 10cm wide and cca 8cm height was burning my eyes in the middle of the printer.
“how could you missed that?”
“but I looked and it was not there”
… suuuure, and I’m SantaClaus…
4 Spice ups
well I’m not sitting on your knee.
I’m sure mechanics moan about people who can’t tell a tire from a wheel and who press the “gas pedal” in their diesel truck.
And carpenters laugh about people who can’t tell plywood from particle board and who don’t know which hammer goes with which screw.
3 Spice ups
mpukey
(MarkP1234)
17
Lucky for me, the single worst offender here the way you describe - says she did what you KNOW she did not, ignores your suggestions, just totally clueless, etc… - is also just super nice. As long as I’m willing to walk over and just DO whatever she needs, she’s one of the sweetest co-workers you could want. For me, that goes a long way to making me accept the otherwise excessive hand holding she needs.
2 Spice ups
james485
(James485)
18
Other than a Vlan going down earlier this morning I’m good.
2 Spice ups
“what’s internet explorer?” …you should have told her…
“open THE internet. you know, like you use when you go shopping all day when you should be working.”
4 Spice ups
tb33t
(TB33T)
20
End users…the lifeblood of IT careers. Unfortunately it begins and ends with them. Valhalla awaits you!
1 Spice up
