1

Hi,
Veeam Agent no connect to service, service are running
Have this in two stations (Windows 10)
One of that I try repair, reinstall, uninstall and install a newer version, notting solve the problem.

Any idea what to do?

Thanks

2 Spice ups
2

Can you share some screenshots of what you are seeing?

3

erro veeam agent
erro veeam agent824×536 18 KB

This:

4

Have the router or firewall had upgrade which could be blocking the ports (or local firewall if one installed/running ?

5

The service are one the same workstation, Veeam Agent for Windows backing up to a local disk. Nothing changed or installed. Only Windows Update.

6

I got the same message on my home pc with win 10 pro uninstalled and reinstalled it rebooted and updated everything still happening?

7

Have you looked in the event logs?

Are the Veeam services starting?

8

In the screen shot you provided, it references “this article”. Have you looked at that?

1 Spice up
9

Pure Capsaicin

Have you looked in the event logs? Service started successfully

Are the Veeam services starting? Yes

10

Yes, try everything i the article.

11

Did this just suddenly happened or happened since day 1 of installation ?

What are the machine OS and what version of VAW ?

12

Hi,

Works for years, was Agent version 2. Windows 10 (will check version later today)
One day, stops working.
I install the version 6 and the same problem remains.

A few months ago the same happened on another station, at that time I give up and uninstall Veeam.

Thanks.

1 Spice up
13

I try to submit a support case from the agent and it not communicate with service also

“WMI method call failed”

but winmgmt are running.

14

Clearly something installed on the device is causing this.

AV perhaps, GPO?

As far as looking in the event logs, I’m not so interested in generic ‘the service started’ findings, but errors or warnings to why the service may not be fully functional, is VSS running, are there any other errors that may be related?

Does the machine have access to the internet, is it possible it’s trying to do something and doesn’t have access? Permissions?

15

I try with AV disable, and none new GPO

16

Hi,

I make one in place upgrade off Windows and that solved the problem.

Thanks.