1

Wanted to know how to get started? Is Spiceworks the right fit for my business? Come on in and check it out. Lee Young a former sysadmin (well you never REALLY stop being a sysadmin) walks us through the configuration and setup of the Help Desk ticketing system. We cover complete setup from outgoing and incoming email notifications, to managing ticket queue with multiple administrators.

12 Spice ups
2

The first couple of seconds of the video after logging in seems a bit out of focus. Can’t read what the presenter is typing ( not that it’s important as it’s just the entry of his email address in the outgoing mail config ).

3

Thanks for the heads up! Ill look into if we can record it at higher quality when we do the next ones. It helps if you expand the video to full screen though.

4

That’s what i ended doing. Is it my hearing problem but the audio quality in the beginning is also not 100% Sound a bit metallic or hollow ( guess that listening to aircraft engines spooling up for the past 23 years might be to blame ).

And like said in the cloud topic… Downloadable video’s would be nice. They contain information that’s useful and i’d love to keep an offline copy from them

@caroline

5

Just FYI, the player might just be running in low resolution mode while it loads. By default the embedded players tend to use the lowest available resolution. The HTML5 player especially will start off at 360/480p until it caches enough because of DASH Playback .

6

Running at 720p from the beginning as i have enough of our system available ( am alone in the office right now ).