1

I’m just going to assume that something is wrong with the environment that I’m in, but if anyone could give me some troubleshooting steps to solve this, it would be great.

We use Vipre Business Premium (9.5.6xxx) in our environment of about 120 workstations and 40+ servers (mostly virtual). I have each computer set to do a Quick Scan every day except Thursdays (Full Scan day), but I think Vipre is trying a little harder than that. I’ve seen from a lot of people that Vipre boasts 40-50MB RAM usage, and I understand that number can be grey depending on the environment it’s in (which may be why it’s not a Vipre issue); however, on every computer in our company Vipre runs at a minimum of 230MB. This is completely universal, regardless of the computer having HDD/SSD, 2GB or 16GB of RAM, it doesn’t matter. Is there anything wrong I could have set up in the console for it to do this? This isn’t only while scanning, either. This is 24/7 in standby mode and during scans.

As a separate issue, Vipre has been doing this to my computer (i7, 16GB RAM, 240GB SSD) for the past two hours.

Vipre.png
Vipre.png723×840 48.9 KB

I literally have about 15GB of data on my machine that is not used by Windows, of course which I have most of their files in the Exclusion List because of Microsoft’s Recommendations (GroupPolicy, Security, SoftwareDistribution, etc). If anyone can give me any information that I can look for, it would be extremely helpful. Full disclosure, a lot of my end users are getting really pissed off that Vipre reserves two hours out of the work day to scan. It’s been set this way since I started, is there any advantage to having it during work hours rather than after?

As a side note, would people that use Vipre mind letting me know how they use it in their environment so I can see if I have something mis-configured that could be better for my company? I realize this is a lot of information to give everyone when they don’t know my configuration, which is why I still stand by my statement that Vipre might not actually be the iss**ue. If this sounds arrogant, I apologize, I need food and I’ve had too much coffee

9 Spice ups
2

If people turn off their PC it can’t scan, but otherwise… no.

I run a full scan Wednesday night, with all users instructed to leave their PC on. That also gives me a weekly maintenance window if I need to do anything else.

1 Spice up
3

Okay, I may consider doing that, most of our users are told not to turn their computers off regardless in case we have security updates or something that need to be pushed. Thanks.

2 Spice ups
4

Also running Vipre Business Premium 9.5.x. I checked a couple of the machines I use daily and both are similar in resources used -

2016-12-22_14-58-11.jpg

We have the quick scans running daily at 11AM and a full scan running at 9PM on Wednesdays.

5

Full scans don’t need to be done during the day, the real time scanners are what’s import for A/V anyway. Unfortunately, even the real-time scanning doesn’t do too much against some of the crazy threats we face every day now. If you haven’t already, look at implementing an application whitelist . Will do more for your security than any A/V could anyway. I always use A/V on implementations, but it’s more of a cover my butt to say we have it kind of thing.

1 Spice up
6

Agreed. SRP with whiltelisting is my main line of defense. Vipre is a distant second.

1 Spice up
7

Awesome, thanks for the recommendation, I’ll take a look at doing this!

2 Spice ups
8

I too am seeing higher memory usage with 9.5 versus 7.x

Agent 6.2.5530 - 10-15 mb memory usage, standby

Agent 9.5.6159 - minimum 200 mb memory usage, standby

@julie-vipre

9

Hi Chris,

If you can, shoot me an email at social@ThreatTrack.com with screen shots of what you’re seeing so we can get to the bottom of your issue!

Thank you!
Julie

10

Email sent. Thanks.

1 Spice up
11

Thanks Chris!

12

Any resolution to your issue?

@austinkargl3

13

Not for me, played phone tag with support for a little while. They closed the ticket and I have yet to revisit it.

14

Actually, yes. Our predecessors had the entire network set-up for a 10 MBPS connection. I switched it over to a 1 GBPS and Vipre seemed the run drastically better. I don’t actually know if those are correlated with Vipre’s behavior, but it seemed to lower Vipre’s toll on the computers. I’ve accepted a new position at a different company now, so I won’t be able to add anymore detail beyond that.

EDIT: Let me rephrase that. My predecessors had Vipre’s throttling set-up on a 10 MBPS network.