1

Before I contact support, I thought I’d start here. For the most part, VIPRE Business has worked well. However, I’m finding it’s very prone to getting over-aggressive on some files and essentially locking the system. I’ve only seen it when running a setup program or similar, not on installed programs. The whole system will start to slow down, then you see you can’t close anything, and eventually Explorer crashes. Running tasklist from a different machine shows the VIPRE process using 800MB+ RAM. Most times using taskkill to stop the process will clear it up enough, but sometimes a hard reboot is the only option. I’ve seen this happen on several different systems, from my lowly Optiplex 760 to a brand-new Latitude 6430U.

Active protection is on for high-risk extensions only, nothing else is scanning the systems. We’re on Windows 7 Pro 64-bit across the board, VIPRE is the latest version.

6 Spice ups
2

Yep. I’ve seen this too.

How is the email scanning set up? I resolved this issue by unchecking everything but Outlook under the email section since that is what we use for an email client.

Now, I’ve moved to their cloud based version of VIPRE and it seems to have less of these resource hogging issues.

3

Have not seen that but we only run Windows 8 and maybe have other things different.

4

E-mail is only enabled for Outlook; it never worked for Thunderbird, which some here use.

By “7 across the board” I also mean that my system alone runs Windows 8, where I just saw it happen :wink: It’s definitely not been doing any sort of scheduled scan the last few times I’ve seen it. I’ve looked through the policies and don’t feel like it’s set for anything crazy.

5

Specifically, under Settings–>Email Protection, uncheck the other 2 email clients you don’t use.

6

We have had Viper on 3 different sites, and have seen the same thing across the board. Normally a reboot resolves the scanning issue (Couldn’t seem to reboot the program, service, or open the program itself) but being on a critical server we can’t just reboot whenever we want. I’ve seen a standard scan run for over 24 hours. When it works - it’s great, when it doesn’t - we roll the dice on whether to wait out a scan, end the scan altogether and hope it doesn’t crash the program, or reboot.

7

Done; I had never unchecked Outlook Express/Windows Mail even though those are disabled in GPO. I’ll keep an eye out for this happening again.

What other settings do you guys have set? Most user interaction is disabled, and there are scheduled quick and full scans although as I mentioned those haven’t been in progress when I’ve seen this. AP is enabled as mentioned. USB scanning is disabled since I’ve seen that hurt performance as well (plus we often have people plugging in 3TB drives that are full; it’s painful).

8

Have you tried setting AP to Execution Only?

9

We use Business Premium with the AP set to Execution Only and have not seen this issue.

10

Unfortunately, unchecking the unused mail programs didn’t do anything.

I’ll try lowering AP, although I’m only seeing it when trying to open a program, so I’m not sure it’ll make a difference.

11

Definitely worth trying. It’s hard to say what Explorer might be doing under the hood when you click something - maybe it’s looking at the files in the folder where that program is, for instance.

12

Lowering the AP seems to have fixed it, at least for the file I was pretty reliably triggering it with. Are most people using Execution-only?

13

Glad it helped.

I use that setting on my network and on my personal PCs running the home version of Vipre.

14

We are using execution-only in our AP policy as well. The only issue I’ve been having is Monday morning definition updates swamping my MPLS circuits. :confused:

1 Spice up
15

There’s an option somewhere in there to allow you to adjust update speed and stagger them I think, to avoid that kind of issue. If you can’t find it you may way to call support or make a post on the user forum about it. Actually, just a search of the forum might be enough - I know I’ve seen posts about this before, with a solution. Here’s one of them:

Throttling Updates

16

In case it helps I’m seeing a virtual lockup on updates on Windows 7 64 bit on Dell Optiplex 780.

An identical machine upstairs does not seem to be doing the same so I’m looking at my setup for clues.

I’ve noticed it less since removing Spybot & MBAM last week.

And regarding support: I was given a GFI link for support when we signed up. Everything sent there is auto-acknowledged and then totally ignored. I’ve signed up on the ThreatTrack site this morning. The forum having only 1 post in it’s entirety doesn’t really inspire confidence!
If my problem persists today I’ll try emailing support.

If I get a cure I’ll post it here.

17

It would have been nice of GFI to inform you that they don’t support Vipre any longer, but it’s certainly not the fault of the current owner’s of the product if another company ignores you.

The threatrack support forum has a lot of posts. I’m on there somewhat regularly. Where did you see only 1 post? Can you provide a link?

18

Here’s a link: Services and Support - VIPRE

I’m seeing 9 posts in total at the moment.

I’ve still got a freeze when workstations pick up updates. I’ve had a director practicing ‘f’ words already this morning, which is his polite way of saying it’s not an isolated incident. I’ve set the throttling to 1000 to see if that helps.

19

Damn, they changed the forum software. It looks all different now. It also looks like all old posts are gone. What the hell…

20

Eyup! As we say in Tour de France country.

I joined a question about ‘90% CPU’ and posted. Now there’s hundreds of posts listed!!

I think I’ve passed an initiation test or something! Do I get a trophy? I’d like to thank my producer, the director, my family, the hairdresser, the cat in the back yard etc…

The advice so far is to ensure Page File is about 1.5x RAM. I’ve set min and max to those values and we’ll see if my machine goes squiffy in the morning.

1 Spice up