1

I want to add users to a new organization that I set up. I add them in the user management area but they never receive an email. I need to add a lot of people but its no joy at the moment.

3 Spice ups
2

What kind of users are you trying to add? The User Management tab allows you to add end users to your install. They will not be able to access help desk (save for the portal) and will not receive an email.

If you are trying to add admin users, you can do that using the Employee Administration link. You have to be an admin yourself to add other help desk admins and techs. Once added, they will receive an invite with a link to accept.

3

I saw that but am limited to either admin or tech. Can I add more roles?

4

Also when will the cloud version have more of the on premise capabilities?

5

Welcome to the community!! There are no more roles on the cloud helpdesk.

6

Can you have them check their spam email or junk folder? If they don’t have it there. Then we need to make sure you check with Spiceworks and see if those emails are blacklisted on their end.

7

Will they be adding this in the future?

8

I have no idea as I do not work for them :frowning: