as one of my least favorite users is leaving, I figured this is a good time for yet ANOTHER thread on qwerky user issues.
The user leaving the company has worked here for 5 years, has an organized mailbox as any account rep should. However she has a unique filing system for files on the computer. She doesnt have any files in her docments, pictures, desktop, downloads. She moves everything to the trash can. Then when she wants to work on something, she simply removes it from the trash can, works on it, saves it to the desktop, prints it/sends it out…then puts it back in the trash can.
I had to swap her computer previously, and she was told by me that this is a bad idea, and I make no promises if something gets lost. I took her old trash can out of her trash can, and I put it on the new machines desktop in a folder called “DO NOT PUT IN TRASH CAN” Guess where that folder is.
So, any fun stories like that?
15 Spice ups
ross
(Ross42.)
2
Similar story, i had a woman who would use her deleted items folder in Outlook as a way of organizing literally everything. We had to do a purge of the inboxes for space reasons, and she promptly lost all of her emails. How are people so ignorant -_-
#jobsecurity
3 Spice ups
reetin
(NathanSpruth)
3
My company likes to be a year behind with AutoDESK. It’s fairly obvious why because we don’t really want the buggy version that is not complete on our machines. So last week I spent the time to install 15 computers with the 2015 AutoDESK software at about 1-2 hours per machine, using only three flash drives, it took a while.
I found out last week that two of the people who were supposed to be here to help the tech upgrade the fault, would be gone. They are now rescheduling the appointment and in the email sent to the company said “Hey, can we do it sometime in June? And would it be worth it just to uninstall the new version and put 2016 on instead?”
I swear…
If someone ignores my verbal advice, I give written advice, then when things get screwed up, its their fault and when they come complaining to me, I print out the email for my boss, my boss’ boss, them, their boss, and their boss’ boss. They were warned and did nothing, I did what I had to do.
I’ve got a guy, owner of the company, that does this exact same thing. Fully organized too. Shakes head.
My favourite is when one of my employees PM’s me that a product we installed recently had deactivated her mouse, and no matter what she tried, she wouldn’t be able to actually get the mouse working. So over PM I’m doing the usual: check your connections, is anti-virus up to date, etc. So she’s like ‘IT’S AN EMERGENCY JUST COME FIX IT’ so I walk over and I take a look, the mouse wasn’t plugged in. So I plugged in the mouse and just walked away.
2 Spice ups
I was blown away by how many people do that here.
A few years ago we installed all new servers. New AD/DC, new file server. The works. After migrating the file data to the new server AND doing so with the new data filing scheme that was agreed on by everyone, I thought that we were well and truly organized. Well, users really hate being told how to do stuff, even though this was clearly a more efficient way of handling files and staying organized.
Well, one of our Admin level employees saying that they understood the need for “spring cleaning” and organization, promptly went and rearranged not only her own files, but the files of the other administrative types. Because “her system worked better”. She did not ask, did not warn, just did it.
So now all of the other uses who had documents linked via hyperlinks or published locations for others to find, had those links broken. I thought the GM was gonna have a stroke.
To top it off, she’s a dangerous user who “knows computers” and decided to delete files on her computer that she didn’t think needed to be there. So then I had to take her laptop and reimage it and reinstall some specific software. However, because I was conveniently out of loaner equipment, she had to take three days off while I fixed her machine.
She now has to get written permission to make any file moves. Unfortunately she still needs admin privileges to run her software, but now I have a hawk eye on my Spiceworks report that tells me of any changes to her computer.
It hasn’t happened in a while, but the next time someone does that, I’ve decided that I’m going to take all of the papers on their desk and put it in their trash can. When they promptly get mad at me and ask “why did you put all of my papers in the trash!? I need those!” I can reply with “why did you put all of your emails in the trash?”.
2 Spice ups
