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We have a Xerox WorkCentre 6605DN-12886A PS for some months now. It has a nice feature where you put documents on the top feeder and it automatically scans them to a pdf file in a usb thumb drive.

So our finance manager said “The documents,appears to have a small angle inside the pdf.Can you do something with the rollers or call a technician?”

Its a brand new machine, scanning via rollers.it could be the rollers the paper or whatever.

What do you answer to this guy ?

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Can you scan in a blank page and attach it here so we can see the issue?

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Yeah i ll get to it.

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Hope this is what you meant.

blank.pdf (106 KB)

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We’ve had this problem. Sometimes the adjustable paper guides in the feeder are not tight enough to the paper, allowing the paper to feed a little crooked. Other times it’s been the rollers in the feeders needing replacement or adjustment. A tech should be able to fix it if it’s not the paper guide issue.

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i thought that paper guides might be it.

it would sound a bit ridiculous to call a tech guy, about rollers and slight angle in the pdf!! ,for a 2 month old machine

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ESPECIALLY since it is so new you should call a tech.

If you deployed a brand new device, you would want to know right away if it were defective, right?

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Thanks for the advice guys. I sent an email to their support and waiting for a reply.

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Was Xerox technical support able to resolve your issue? If not I would like to have someone on our support team follow up with you, but I will need your contact and customer information to locate the service record. Could you please private message me with your contact information? Our Support team will collaborate with technical support to identify any additional troubleshooting steps that might be helpful to resolve the issue.

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Wow! Thanks Bob :slight_smile: Yes a support guy did contact me yesterday saying that its probably the paper guides. I took upon a second opinion (well third if you count spiceheads :wink: ) from another photocopy technician i knew and he replied with the same answer.

I spoke with this with my manager(the guy that made the “complaint”) and he was ok with it.Especially when i assured him that if this escaltes to an actuall problem i would call a Xerox tech guy in to take a look.

Thank a lot for the help :slight_smile:

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A possible workaround: for one page, place it on the glass. For two or three, maybe the user can do a “job build,” where you can scan each page at a time and end up with one PDF. I understand that for more than a few pages, this would be cumbersome.

If the scanner is on the network, maybe it can be set up to scan directly to a folder on the user’s PC, or on a server, and bypass the USB drive altogether.

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One thing you could try is opening up the ADF and using a normal (pencil) eraser - preferably white, rub clean the rollers that pull the paper into the unit. Sometimes toner, dirt etc. clings to the roller (it is supposed to be slightly coarse rubber) and makes the roller smooth, causing the page to slip. The eraser ‘revitalises’ the roller (temporarily) but at least you start getting the pages clean again.

I’d do the same for the rollers in the standard paper trays as well.

If things get progressively worse, you can get a maintenance kit for the MFP in which you remove the rollers and replace them with news ones (also filters for the printer itself, etc.).

Not sure what part numbers you need, but whoever sold you the MFP should be able to supply these accessories.

@Bob would you know if you have a maintenance kit for this model MFP? I had a quick look but I did not see anything obvious.

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@datalore(for the maintenance kit) : that’s probably because i am not based in the US.

Don’t worry though, i ll keep the advice for the future. For now the answers Xerox provided were sufficient and i had no more complaints.

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Jim5433 wrote:

We’ve had this problem. Sometimes the adjustable paper guides in the feeder are not tight enough to the paper, allowing the paper to feed a little crooked. Other times it’s been the rollers in the feeders needing replacement or adjustment. A tech should be able to fix it if it’s not the paper guide issue.

+1 on that answer. 9 times out of 10 I show the user how to properly firm up the paper guides and it’s no longer a problem. The 10th time, there is actually something wrong with rollers or the machine. That being said, these are mechanical, and even with a new machine, new rollers, and tight paper guides, there can be skew.

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Glad you got things worked out. We are here to help, so don’t hesitate reaching out. And for reference, here is the link for quickest response from our Xerox support team: Webmaster Comments and Feedback

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A few thoughts:

  1. If copied to paper (instead of PDF) would the user have noticed or cared?

  2. Is he particularly ‘aware’ of rotation, whereas no one else would notice? I worked with a guy who had carpentry training and he could identify divergence from ‘true’ around .5% rotation, and he was frequently correct. Maybe praise him for his super-human perception then explain that the machine is well within a reasonable tolerance and most readers won’t notice or think twice of it.

  3. If perfection is required, is the electronic document available to print to PDF?

  4. Straighten the document in Acrobat Pro http://blogs.adobe.com/acrolaw/2013/06/straighten-and-deskew-pdf-pages-in-acrobat-xi/

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I see nothing on the PDF you posted.

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dazgrit requested a blank page :expressionless:

i will upload a random document if you like.

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He did request a blank page but, unfortunately, it does not show the issue of the resulting pdf being skewed at an angle, however slight. Nevertheless, it appears you have found an answer to your question so another upload is likely unnecessary.

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Probably will not help in your particular case, because it is not related to PDF but it can help in single sheets of images, I would like to ask your attention to Easy Thumbnails (also not only thumbnails):
http://community.spiceworks.com/how_to/show/16123-easy-thumbnails
Having had some Xerox printers, which often have that nice defect of acquisition, I often had to rotate the images of a few degrees (about 3, if I remember correctly) to populate our catalog.
Here, the problem often occurred due to the rubber rollers dirty or worn.
A trick practical and easy: clean the rubber rollers with degreaser and clean them thoroughly with water.
In the end, when they are well dried, will seem new and certainly much less slip.
Finally, you can groped to set the acquisition of the PDF placed from the short side, to minimize the defect.

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