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This topic was closed over a year ago:

What’s the current state of affairs? From here I can see that Spiceworks Desktop 7.5 is dead as was the v8 replacement:

https://community.spiceworks.com/product-plans

So what about this “Spiceworks Help Desk Server”? Is that functionally equivalent or better than Spiceworks v7.5?

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You may want to read these articles: https://community.spiceworks.com/product-plans and State of Desktop app v8.0

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Development of Spiceworks HDS is going on and active with its own version numbering system.

No, not yet. And it is not decided yet if it will ever become functional equivalent.

I don’t know how you define dead in that context. If you mean active development, then you’re right. But support is going on although software fixes will be limited to severe security fixes. I’m not aware that Spiceworks specified severe security issue, neither in that context (i.e. by reference) nor generally.

One impact of stopped active development of Spiceworks v7.5 is that it will loose functionality over time. Some of the functionality already lost is mentioned in the product plan. And there is more functionality already known to get lost within the next 10 months or so. So that makes your reference of your comparison questionable as it is a moving target too. It’s a side effect of its dependability on external network resources.

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No, not yet. And it is not decided yet if it will ever become functional equivalent.

What are the headlines of missing functionality?

But support is going on although software fixes will be limited to severe security fixes. I’m not aware that Spiceworks specified severe security issue

More concerned about bug fixes here.

So that makes your reference of your comparison questionable as it is a moving target too. It’s a side effect of its dependability on external network resources.

No ulterior motive here. I’ve used Spiceworks very effectively as a single man operation for five years. It’s still 95% fit for purpose. But I’ve now got the opportunity to grow my company and the help desk/ticket system is critical to the success of the operation. So I’ve got to decide whether to stay with an old friend or move (pay) for something else.

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There is to big of a gap between the cloud and on prem versions of the inventory systems for my taste. I hope that SW can start adding some more of the advanced reporting features that the on prem inventory tool has to the cloud version.

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Hi @robnicholson3 ​,

I understand your thoughts and guess we have made a lot of progress there.
Before moving on, You might want to check out the latest Beta version of HDS. Not to mention, Helpdesk server is now compatible with VMware ESX and Linux platform, which makes it easy to install HD on a virtual machine. In addition to that, we have added quite a few features - Ticket muting, Delete bulk organizations, delete bulk spam tickets, and even Import/export tickets functionality.
Also, if you are in need of more advanced features for Reporting - we have also added “Out of the box” reporting in the Cloud helpdesk. It is a pretty exciting feature.

Soon, we are releasing a new version of both Helpdesk Server and Cloud helpdesk.
And by soon means, very soon… maybe by the end of next week.

Meanwhile, please check out this beta version and provide your valuable feedback.

Try out a beta of the latest Help Desk Server (Sept. 2020 pre-release/beta) Try out a beta of the latest Help Desk Server (Sept. 2020 pre-release/beta)

@benb

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Hi @erichassler ​ ,
Thank you for the feedback.
I agree with the gap we have on Cloud and On-prem Inventory and we have an Inventory piece in the product pipeline.
We are working hard to enhance the user experience and surely, we would want to keep the feedbacks on the top of our mind.
Will keep you posted.

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Thanks Sushma! Always excited to see what the spiceworks team has in store!

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