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Over the past 4 days, 4 computers in my domain have completely lost all USB devices, mouse/keyboard. Only resolution was recovery/system restore. All Running win 10 1709 16299.248. 3 different hardware types: 2 - MS Surface Pro 4, 1 HP EliteBook, 1 Dell 3050.

Worked through all the “typical” solutions. Uninstalled reinstalled drivers, etc. Even worked the HP Lack of Tech Support a while. Same results, USB keyboard and mouse not working. If you plug into a new port, or new device you’d even hear the “USB chirp” and often times windows would even install the drivers with the typical confirmation “your device is ready to use”.

Anyone else experiencing this? Thoughts/suggestions?

6 Spice ups
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First thoughts would be the installed AV. Second would be a misconfigured GPO.

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Randy, Thank you for the quick reply. Did uninstall AV, same results. No changes to GPO in a really long time.

Just for additional piece of information, if I remote to the computer, there is full mouse and keyboard available from the remote host, which further supports a local issue with the USB port/config.

1 Spice up
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Seems like this post would be the same issue. https://community.spiceworks.com/topic/2114415-keyboard-and-mouse-conundrum-win-10

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I have had this at 2 different companies today… so far a system restore is getting them working again.

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Hello Jay, I did read a similar post to this one and the solution was provided here. Report of the Win10 1709 cumulative update KB 4074588 disabling USB devices @ AskWoody

I hope that is helpful to you.

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Yes, solution is to uninstall KB4074588. I’m also setting my PC’s to defer updates for as long as possible. Thank you everyone!!

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I got something similarly dodgy on WP10. How to check if its the same or not.

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Hi Edwin,

Posting this in case you or some one else needs a fix inside remote desktop.

I am accessing machines with remote desktop, so I am able to log in.

Log in and open Administrator Command Prompt,

Then:

C:\Users\administrator>dism /online /get-packages

This should show the offending package for 248.

Package Identity : Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
State : Installed
Release Type : Security Update
Install Time : 2/17/2018 12:08 AM

Then to remove the package:

C:\Users\administrator>dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Remember you can copy and paste the file name from the first command into the second.

Hope this helps,

Victor

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My friend’s computer is logging into his Win10 install but the mouse and keyboard stop working once Win10 starts. How can I run this from the Command Prompt off of the USB Media Creation drive I made?

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Hi fatboy1271,

Instead of using the " /online " option, you have to use the " /image:c:\ " assuming c: is the windows drive.

Hope this helps,

Victor

1 Spice up
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This solved the issue on my friend’s computer:

https://www.askwoody.com/2018/report-of-the-win10-1709-cumulative-update-kb-4074588-disabling-usb-devices/

Method 4: (last resort if all else fails)
Crash the computer a few times on purpose
Get to the Windows Automatic Repair screen
Advanced options
Command Prompt
dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

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Hey Victor,

Thanks for the info and you were correct! The “/online” didn’t work and once I changed "C:" to the driver letter assigned through Repair it solved the issues.

fat