Hello all,

We’ve recently rolled out an deployment of Win10 1803 on ~200 machines (Education N edition).

Unfortunately, we’re getting complaints form staff daily about the computers locking automatically after ~4 minutes. We’ve no software that should be doing this, and we’ve tried setting the inactive timeout on windows to various values (0min, 9999min, etc.) all to no avail - staff are still being signed out automatically.

If anyone could shed some light on this, it would be much appreciated as I’ll finally stop pulling my hair out over the 20 tickets per day…

Many Thanks

9 Spice ups

First thoughts are either power settings or lock times through Group Policy. They could even be under the Default Domain Policy (generally gets overlooked and not advisable to change these settings because of that).

3 Spice ups

I would try GPResult /h first. That should show the policy changing your timeout settings.

3 Spice ups

Do the computer have any screen savers enabled?

1 Spice up

Funny, i have had a few start to do the same thing. The worst part is they are using the same image as others and not everyone is effected. Frustrating to say the least lol.

Seems a common problem and some have managed to unfreeze with a simultaneously press the Windows logo key + Ctrl + Shift + B. Give it a try.

2 Spice ups

I did a quick search on 2300peterw reply as I was curious on what that key combo does. Came across this article.

Check your windows 10 machines for this KB4022716 and remove it and see if the issue persists.

https://www.reddit.com/r/sysadmin/comments/6l7cyk/kb4022716_win_ctrl_shift_b_windows_10/

@peterw2300