1

Hi guys,

So im setting up my spiceworks installation and scanning our devices. I have a few remote machines that fail the WMIC test to obtain their serial number. They arent on a domain and we connect to them via VPN. I have created a local admin account for Spiceworks to authenticate with and have configured the Windows firewall to allow WMIC access.

However I still get this ‘RPC Server Is Unavailable’ error. I have tried all the troubleshooting tips I can find (configure DCOM, check admin rights, enable ‘file and printer sharing’ in advanced firewall options) which can be found here:

http://community.spiceworks.com/help/Troubleshooting_WMI

http://community.spiceworks.com/how_to/show/377

http://community.spiceworks.com/topic/151823-rpc-server-is-unavailable-during-wmic-test

They are running Windows Home edition which I know sounds like it might be the cause of the problem, but I have numerous other machines with this OS which work perfectly fine and are scanned fine.

I even ran the Microsoft WMIC troubleshooter tool and applied al fixes to its errors.

Any help is much appreciated,

Regards

3 Spice ups
2

No simple file sharing in use on the Windows Home computer? Which OS version?

The remote client is set up to allow an anonymous remote connection (through DCOM, firewall, UAC if applicable)? Services are running?

3

Thanks Tim, I just found the answer, all I had to run was the following command:

‘netsh firewall set service remoteadmin enable’

Worked perfectly fine after that. Thanks anyway.

1 Spice up
4

Thanks for documenting this :slight_smile:

Just wanted to note that this fixed the same problem with RPC unavailable when setting up the spiceworks network monitor, and on the offc-hance that anyone from SW reads this - should be included on https://community.spiceworks.com/support/network-monitor/docs/troubleshooting