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We constantly have users’ print drivers become “corrupt” and cannot print. Sometimes just removing the device from the computer and reloading the driver will fix the issue. However, most of the time we are required to remove the device as well as remove the actual driver from within Print Management. We have 1 ColourQube 9201 and WorkCenter 4260 per 10 users, 30 users total so 3 4260s and 3 9201s. We are using Windows 7 Ultimate 32bit, our print server is Server 2008 R2 64bit. We receive a few calls a week based on these problems. Frequently, its the same few users that have the issues. We are currently using Xerox global print driver PCL.

Watching the print server and printer, you never see the job sent to either of the queues. The print job never gets sent from the host machine.

Any ideas on what our issue could be?

4 Spice ups
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On one of the few CPU’s that is having the issue with the printer or printers do a TRACERT.

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You might try installing the PostScript driver as well. We’ve been running both for all new printers on our server. Every time people have trouble printing we tell them to try the PS driver and it prints fine. It’s slower but always works.

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Is this a mixed OS kernel enviro? 2003 → Win 7?

I had to dumb down to universal drivers on some MFC’s when Windows 7 is being served from Server 2003.

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We have more than 2 dozen Xerox printers. We never use the PCL driver unless there is an error with the PS driver. Also, we have had issues with the global driver so we always use the device specific PS driver. We have had very few issues in the last 18 months since I made the switch. Also, we moved away from print queues on the server to local printers.

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Dave4096 wrote:

We have more than 2 dozen Xerox printers. We never use the PCL driver unless there is an error with the PS driver. Also, we have had issues with the global driver so we always use the device specific PS driver. We have had very few issues in the last 18 months since I made the switch. Also, we moved away from print queues on the server to local printers.

That sounds good, I’ll load up a few with PS drivers and see how that works. This is our first go round using the global drivers, we have another print server that were migrating from (Server 2008) that we used the machine-specific drivers, and we had the same problems with corruption. I’ll give those a try. Thanks for the tips!

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thee_rook wrote:

Is this a mixed OS kernel enviro? 2003 → Win 7?

I had to dumb down to universal drivers on some MFC’s when Windows 7 is being served from Server 2003.

Our 2 print servers are Server 2008 and Server 2008 R2, our workstations are 75% Win7 25% Vista ( don’t ask… the Vistas will be gone this year.)

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We install HP, Xerox, Brother, Kyocera for clients, and Rarely ever use the “universal” drivers because they don’t seem to work well. To make sure printers worked w/ 7, V, XP, & earlier server OS, the universal drivers were created – to bridge that gap, but none seem to do so seemlessly.

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i am having the same problem with model specific PCL6 drivers for Xerox printers on a Win2008R2 server.
after being on the phone for hours with Xerox support i was told to clean install drivers on the server and ALL local machines. solution that i found absolutely ridiculous as i’d have to do that on hundreds on machines.

bottom line is i will try with PS or XPS drivers (as i have installed XPS on one queue and that does not seems to have any issues) - installing printers locally is not an option in our environment