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I have been having trouble with a xerox printer at the school. It will respond to a ping but will not reliable print across the network. I deleted it in the print manager on the server and reinstalled it and listed it in the directory. I went to each computer and reinstalled using the ps drivers. They would print very slowly and then drop off after while and not print. Now the other xerox workcenter is doing this. I am having trouble telling if it is a server issue or what it is. The printer does not drop packets and the xerox guy came out and tested the card. I need suggestions.

3 Spice ups
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What is wrong with using PCL drivers? They are industry standard for a school or office environment. PS drivers are very quirky.

Also, why would there be any choice of drivers during installation if it is shared on a print server? The clients would get whatever driver you shared.

Below is the driver I would use (from Xerox site)

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What if you use a laptop and bypass the server… and go directly from a NEW patch cable form the printer to the laptop (with a cross over cable or a small switch)… just to test the printer.

Also do not use the server queue. Set up a direct IP based printer PORT to the printer and test that to see if it works.

Have you looked at the switch port to see if there are communication errors on the Switch and on the port the printer (or server) is plugged in on?

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Was going to suggest the same thing…what if you print direct to it?

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The Xerox repair guy connected straight to it and had no issues. I meant to say pcl6 drivers. I had listed the printers in the directory and installed using the ip address on each computer. Neither stayed very working long. You can log in to the printer online as well. I had our network company log in to the switch and verify that all was ok. I will say that the printers have wired connections and the laptops are all wireless into wireless aruba access points.

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This is where I would be looking. Sounds like just a network connectivity problem.

1 Spice up
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Well I would start to look at the server. Have you restarted the PRINTER SPOOLER service within windows? Try that.

How about a Server restart? Did you do that?

Go to one PC and set up a directly connected printer (not using the server queue)… just like you set it up on the server… set it up directly from the PC and try it.

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When he connected straight to it and had no issues, was he hard wired in or did he connect through wireless access? Have you tried testing the network connectivity? Also, is it only the wireless laptops that are having issues? Because narrowing it down could also help with identifying the issue and what you need to do to resolve it.

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Have you tried forcing the network port to something specific - maybe 100 half duplex - to rule out a simple switch incompatibility? Tried another wall jack, or another switch port or another cable? As others indicated, sounds like goofy network behavior. It’s easy to eliminate the physical stuff by stringing a long cable to somewhere else - I’d start there. FWIW, i have a specific location in the office where “something” is wrong with the actual wiring in the ceiling and anything plugged into the jack at the far end gets weird after a while. Slowing it down helped, but who wants 10mbit ethernet? :slight_smile: Maybe you’ve got something similar.

1 Spice up
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We switched them to the wireless on the same wireless as the teachers and it works now. It worked the other way in the past. Not sure what changed.