I have an application that was removed from numerous computers on our network. The software correctly did not show up on the software inventory for most of the computers after the next scan. Some computers showed that the software was still installed. Research indicated that those computers that had left behind a .log file were still being reported as having the software installed. All programs had been removed correctly. Once the log file was deleted Spiceworks correctly removed the application from the computers inventory. This concerns me as to the accuracy of the rest of the software inventory. Does anyone have information about this situation? What criteria does Spiceworks use to identify a software application?
Thanks
Bob Shelby
2 Spice ups
jim
(Jim Kubicek)
2
Software is inventoried using WMI and retrieving information from the registry hive. The only thing I can think is that there is/was still a reference in the Hive to the application and location.
I would also suspect something related to the registry, perhaps a hook that existed to that log file? There weren’t any scan errors with any of the computers that showed that problem?
Thanks for your replies. I did not see any errors in the scans. Now that I know that WMI is used to get inventory data I can run the WMI query and trace it from there.
1 Spice up