1

One of the users on our Spiceworks environment reset his password for Spiceworks, going through the new password reset process that sync’s with the Spiceworks home planet. He can log on to the www.spiceworks.com web site and he can log into Spiceworks. However, when he tries to log onto Network Monitor, he gets a Bad Password error

1 Spice up
2

Does his old password work on the Network Monitor?

3

No.

This is an occasional user, and had not logged into Network Monitor before this issue. He did have a password in Spiceworks before SW updated to this new password management method. Our Network Monitor service is running on a different Virtual Machine than our Spiceworks install. Does Network Monitor just talk to the SW mothership for password authentication, or does it try to talk to the local SW install?

4

All authentication goes through the community now. Have you invited the user using the UI on the settings page, or is the user just trying to log in using their credentials?

5

We went through the UI on the Settings page in Spiceworks. He got the email Change of Password link and changed his password. He can now log into Spiceworks and into the Community web site. It is just Network Monitor that wont let him log in.

6

I’m sorry if I’m being really pedantic, but I just need to be sure where the bug is. When you say Spiceworks, do you mean the Spiceworks desktop install, or the Network Monitor install? You can’t log in to the Network Monitor unless you’re the first user on install or that user has invited you using the Network Monitor application.

First user:

first-user.png
first-user.png633×517 47.2 KB

User invite:

user-invite.png
user-invite.png800×305 19.5 KB
7

Ahhh… I did not realize the Add User process was different from Spiceworks. That solved the problem, with some issues. I sent the user an invite from Network Monitor. When he clicked on the link, it took him to the log in screen. This time around, it did not like the password he already had set with the Community, and he had to choose a new one. When trying the previous password, he got an error saying Email address Already Taken.

He is all set now.

1 Spice up
8

That still sounds like a bug. I’ll log something and make sure we play nice with community password changes.