Central Server can't inventory remote devices

justinsiev1518 · 2014-01-07T16:58:12.000Z

Hey all,

We have a central Spiceworks installation at our office and a remote site which sends its info back to our central install. It was working for a bit, then we changed the PC name of our central Spiceworks install. Now when I look in the inventory for the remote devices, many of them say that they can’t be scanned! If I disable the remote site mode at the remote install, I can scan all of the devices without any issues. This issue is not affecting all of the computers at the remote site, but a good amount of them. Devices like printers and such are not experiencing these issues. Any ideas?

jonm · 2014-01-07T21:14:46.000Z

Hi Justin,

If you perform an nslookup on the central server’s IP, is the correct hostname returned or do you see the old hostname?

It may be a good idea for me to grab a copy of your logs to see what’s going on, but let’s make sure there isn’t something unusual going on in DNS first.

justinsiev1518 · 2014-01-09T16:07:30.000Z

The correct hostname is returned when I run nslookup.

jonm · 2014-01-10T13:05:13.000Z

Hi Justin,

It sounds like it would be a good idea for me to grab a copy of your logs. Let me get a support ticket set up for you and I’ll send over some instructions on getting those to us!

justinsiev1518 · 2014-01-14T13:59:17.000Z

I found out that it is not a Spiceworks issue. The issue lies within the network of the remote site. I’m still working on it but there seems to be a firewall issue.