1

"Your upcoming Central renewal

Introducing the new improved LogMeIn Central with three versions (Basic, Plus and Premier), each designed to provide specific features and capabilities to meet customer needs. Based on your account profile, your current subscription will automatically renew as Central Basic.

For information about your specific pricing tier, please log in at LogMeIn.com"

Looks like they are at it again. When they took away the free access I was fine with $300 a year for Central to manage up to 100 computers. Now they are changing again and want $448.50 a year supposedly discounted from $699. So I would assume next time they want the $699.

Has anyone found a worthy replacement? I use TeamViewer at home for one of my own machines and my mothers computer (genuine non-commercial use). I would say that TeamViewer is not a worthy replacement. It wants an update every time I start it and I would say the experience significantly worse than LogMeIn.

So basically has someone switch to something else and been happy with the switch. I don’t think I would be happy with TeamViewer based on my current usage.

Edit: Here is the different versions provided in the notice: Feature Comparison Chart

More info: http://help.logmein.com/SelfServiceKnowledgeRenderer?type=FAQ&id=kA013000000h3U2CAI

@GoTo @ConnectWise

48 Spice ups
2

ScreenConnect

Edited to add - SC is priced on a ‘per simultaneous connection’ basis, is self-hosted, works on Windows/Mac/Linux hosts, has smartphone clients for troubleshooting on the move, and is generally Good.

@ConnectWise

19 Spice ups
3

We use Central and our subscription is up in March. Nothing here yet about price changes so we will see if its a US thing or Worldwide.

Thanks for the heads up though.

4

Screen connect is good but costs a fortune.

5

I implemented Teamviewer at my last job, and it worked really really well.

The reason you see the app asking for updates each time you open it is more to do with how frequently you use it. You can’t blame the TeamViewer devs for patching their application as time goes by!

19 Spice ups
6

It most cases (unless you have quite a few technicians constantly using it at the time) it will be cheaper in the long run and you’re not getting hit with these price hikes aka ransom. The lifetime license is $325 per concurrent session.

I was in the same boat as the OP and switched from LogMeIn Central to ScreenConnect last year when they raised the prices:

http://community.spiceworks.com/topic/437253-switching-to-screenconnect-from-logmein-central

6 Spice ups
7

+1 for screenconnect. Its not as pretty as logmein but its helluva lot cheaper for me as a single technician.

I’ve also trialed splashtop for business which was quite nice for the price.

1 Spice up
8

How do you calculate that? The lifetime licence cost is:

1 license: $325

2-4 licenses: $300 each

5-9 licenses: $275 each

10+ licenses: $250 each

If you want to keep receiving software updates, the annual cost is **20%** of the price above.

3 Spice ups
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I don’t think ScreenConnect cost a fortune. I would need 2 concurrent sessions so the purchase cost would be 2 times $300 for $600 for initial purchase. Yearly renewals are 20% so $120. So $720 for two years of service.

On the other hand LogMeIn wants $448.50 on my next renewal and let pretend LogMeIn won’t get crapier with pricing and blesses me with a discount at the next renewal of the same amount so after two years LogMeIn is at $897.

http://community.spiceworks.com/topic/437253-switching-to-screenconnect-from-logmein-central

Edit: SteveTheITDude I was typing and linking while you were replying. So do you feel the same today as when you made that post?

1 Spice up
10

So with screen connect is each machine you connect too a licence? or the number of open sessions at a time? We have nearly 200 supported machines and pay £400 a year for logmein for unlimited users.

11

Concurrent Session License

Each Concurrent Session License allows a single active session at a time. Any number of technicians and customers are allowed to use the product.

Additional licenses can be purchased any time and added to the product.

1 license: $325

2-4 licenses: $300 each

5-9 licenses: $275 each

10+ licenses: $250 each

1 Spice up
12

If ScreenConnect would offer a hosted (cloud) solution they would drown in former LogMeIn customers.

I considered ScreenConnect when LogMeIn went from free to paid but the hosted and $300 was a better deal at the time. LogMeIn makes less and less cents (pun intended) every time they “upgrade” their pricing.

13

That should be happening very soon

1 Spice up
14

Even more so today. I wish I would have discovered them sooner!

PS - The yearly renewals are required, just after your initial year you won’t be eligible for products updates/features.

The software is licensed per license/concurrent session. It doesn’t matter how many machines you have hosted.

15

Setup a VPN at your firewall if possible. $0, and just your time and effort.

5 Spice ups
16

Take that across 10 years.

Screenconnect - $1,800

Logmein - $4,485

17

Interesting. Our Central subscription is up in a few weeks and it still shows the old pricing for us. Nothing on the site about this new tiered pricing at all that I can see.

1 Spice up
18

"Where can I see my renewal price?

Log in to your account at least 30 days prior to renewal to see this year’s renewal price. The price appears in an information box at the top of your computer list and at Account > Subscription."

Report back.

19

LogMeIn would have "upgraded’ their pricing many times in 10 years so that would probably be $10k+.

4 Spice ups
20

I would seriously reconsider Teamviewer. I recently rolled it out at the company I work for with 450+ PCs and if you get the settings correct then you won’t have an issue with updates (set them to only update within major version etc)

You only need to install the host of teamviewer on the PC you’re connecting to and the full version on your own device.

With TV10 you can set policy’s and change settings from your console.

6 Spice ups