Remote Support Software

aviliorodriguez6266 · 2016-02-29T16:13:06.000Z

I currently use LogMeIn to administer support to all my clients. It is quite costly. Does anyone of a comparable software/system?

@GoTo

starg33ker · 2016-02-29T16:18:55.000Z

GoTo Assist

jasoncordes · 2016-02-29T16:19:56.000Z

Are all of these clients on the same local network as you? Or are they spread out remotely?

TeamViewer might be worth looking into for the latter. For the former, I’ve had great success with NoMachine .

Neally · 2016-02-29T16:20:11.000Z

Have a look here:

https://community.spiceworks.com/spice_lists/26

Lists a lot of tools, maybe google some of them.

I personally love TeamViewer and Screenconnect (but HATE the price…).

So maybe let us know whats your budget and what are the ‘must have’ features you ‘need’ ?

mark-splashtop · 2016-02-29T16:20:29.000Z

Do you use LogMeIn Central Basic or Plus? Splashtop Business for Remote Support is much cheaper than Central Basic, yet deliver all the benefits of Central Plus (HD access, free secondary user access, Remote print, file transfer, etc.).

Free trial available: Splashtop Remote Support | Computer Access & Management for MSPs

Pricing and feature info below.

STB_Benefits.jpg800×86 16.6 KB

@Splashtop

rbit · 2016-02-29T16:20:33.000Z

Chrome Remote Desktop is free. Not as robust as LogMeIn but it works pretty well for me. Client needs to have Google Chrome installed.

joe-realvnc · 2016-02-29T16:20:52.000Z

Oh my! Prepare yourself for 80 pages of responses.

Or see here: Remote Desktop Program... Really need alternative!

or here: LogMeIn raises prices again....alternative?

aviliorodriguez6266 · 2016-02-29T16:58:36.000Z

Splash top seems good. Thank you.

derek-a · 2016-02-29T17:53:02.000Z

We dumped LogMeIn last year for Proxy Pro from Proxy Networks. We are extremely happy with the change. Proxy Pro does everything we need it to and more!

saravana-zoho · 2016-03-01T03:35:20.000Z

Did you try Zoho Assist ? Not only is it affordable and sensibly priced but the feature-wise comparison will show you that it is apt for IT support teams that need remote access without clutter.

Check this page for more details: Best LogMeIn Alternative in 2024 | LogMeIn Rescue vs Zoho Assist Comparison

@Zoho

anil-lepide · 2016-03-01T05:36:09.000Z

You can also take a look at Lepide remote admin tool which is available free and might also be interested for you.

funkiam · 2016-03-01T07:10:32.000Z

vpn+tightvnc

brendanrichardson2 · 2016-03-01T18:33:16.000Z

i used to love screenconnect, then they were accumulated by labtech and the pricing went through the roof. same as logmein before, and others after

i use teamviewer, which is OK, but their pricing and models are also changing to subscription and expensive.

but search the forum or check the links provided, everyone has a favorite.

amy-connectwise · 2016-03-18T12:58:45.000Z

Hi there,

My name is Amy. I’m with ConnectWise now which means I represent LabTech and ScreenConnect since we all merged this January. Just wanted to share a bit of info on the ScreenConnect pricing change.

First thing, I’d like to make sure to mention that there was no price change for existing customers. This is one pretty big difference compared to LMI.

In a nutshell, the price increase applies only to the self-hosted perpetual license, but the license itself changed too. AND we also launched a new cloud option which is at a lower price point.

We really want to hear back from you guys on the pricing. There seems to be a lot of info and even more opinions We’ve been through a ton of change and we are really striving to improve, so please share your thoughts and I’ll continue to make sure you know all the details about what’s going on with us too.