Just started working at a facility that is using Spiceworks. Does anyone know if it is possible to add a user to a ticket in Spiceworks after the ticket is created? I have found that sometimes the ticket content shifts to another player and it would nice to be able to go under Details > All Users and add a User so that they will receive emails when a Public Response is made to the ticket. Is this a possible?
3 Spice ups
All you need to do is add them as a cc’d user to the ticket. When you add them as a cc’d user they will receive all public responses as an email.
You can automatically do this by going to settings->Help Desk Settings->My Ticket Rules
Or manually do this by clicking on the ticket, going to the details tab and clicking the pencil icon on CC’d users.
There are also commands for replying to the notifications emails (link here http://community.spiceworks.com/help/Tickets_Anywhere )
Thanks, I didn’t have the pencil icon on CC’d Users, but saw that I could click on CC’d Users link and add someone there. I appreciate your reply.
