Admins?  Users?  on the helpdesk  -

lorriec · 2017-01-23T18:40:15.000Z

Can you direct me to how to set up admins
I added “users” but I want all of them to also be admins so I can assign them to the tickets.
I got it to work for one person, but now I can’t remember what I did
(Not really an IT person, I am an AT - Assistive Technology - person trying to simplify our work)

@the-spiceworks-team

Rod-IT · 2017-01-23T18:42:07.000Z

Settings, helpdesk, users, add them here

If they already exist, go to the main inventory page, choose my network then people, change them from user to admin and follow the prompts in their email.

If you are using the cloud, this may not work the same

dbeato · 2017-01-23T18:44:04.000Z

Welcome to the community!! Go to settings, Select HelpDesk, Select User accounts then Select Add user, enter the name and last name and email and add the user Role as Admin.

lorriec · 2017-01-23T19:08:48.000Z

we are using the cloud, and I don’t seem to have that

dbeato · 2017-01-23T19:10:09.000Z

In the cloud go to settings, Select Employee Administration on the top left, Select the user type Administrator or Tech.