Advertisement
Greetings my fellow unappreciated IT brethren.<\/p>\n
As per the title our logmein account is coming to a close and we don’t want to fork out stupidly expensive amounts of money for a potential replacement… We have connectwise and labtech but we need the ability to connect to a machine like logmein does. Team viewer is off the table as you need software the other side. FixMe.IT seems to be the best alternative so far. Anyone able to recommend a good alternative?<\/p>\n
Thanks<\/p>\n
EDIT:<\/p>\n
I made this in a bit of a rush yesterday so let me explain a bit more.<\/p>\n
We use connect wise and Labtech for our clients that we have a “support contract” with so we have the agents deployed on their machines and we monitor them and can instantly access them using screen connect.<\/p>\n
Our use of logmein is primarily for “byod” users or for one off support of some clients who either use mac or are on a “pay as you go” contract (no monitoring tools installed). logmein is useful as we can connect using the simple code and the applet download. I realise with Fixme.it the users give us a code and run the support applet. We are trialling it at the moment and have not used it in practice…<\/p>\n
I hope this answers your questions.<\/p>\n
ANOTHER EDIT<\/p>\n
We use logmein Rescue<\/p>","upvoteCount":12,"answerCount":17,"datePublished":"2018-11-06T11:31:53.000Z","author":{"@type":"Person","name":"bruceclark","url":"https://community.spiceworks.com/u/bruceclark"},"suggestedAnswer":[{"@type":"Answer","text":"
Greetings my fellow unappreciated IT brethren.<\/p>\n
As per the title our logmein account is coming to a close and we don’t want to fork out stupidly expensive amounts of money for a potential replacement… We have connectwise and labtech but we need the ability to connect to a machine like logmein does. Team viewer is off the table as you need software the other side. FixMe.IT seems to be the best alternative so far. Anyone able to recommend a good alternative?<\/p>\n
Thanks<\/p>\n
EDIT:<\/p>\n
I made this in a bit of a rush yesterday so let me explain a bit more.<\/p>\n
We use connect wise and Labtech for our clients that we have a “support contract” with so we have the agents deployed on their machines and we monitor them and can instantly access them using screen connect.<\/p>\n
Our use of logmein is primarily for “byod” users or for one off support of some clients who either use mac or are on a “pay as you go” contract (no monitoring tools installed). logmein is useful as we can connect using the simple code and the applet download. I realise with Fixme.it the users give us a code and run the support applet. We are trialling it at the moment and have not used it in practice…<\/p>\n
I hope this answers your questions.<\/p>\n
ANOTHER EDIT<\/p>\n
We use logmein Rescue<\/p>","upvoteCount":12,"datePublished":"2018-11-06T11:31:54.000Z","url":"https://community.spiceworks.com/t/alternatives-to-logmein/682365/1","author":{"@type":"Person","name":"bruceclark","url":"https://community.spiceworks.com/u/bruceclark"}},{"@type":"Answer","text":"
SSL-VPN —> RDP.<\/p>","upvoteCount":1,"datePublished":"2018-11-06T11:50:58.000Z","url":"https://community.spiceworks.com/t/alternatives-to-logmein/682365/2","author":{"@type":"Person","name":"mysteryenduser","url":"https://community.spiceworks.com/u/mysteryenduser"}},{"@type":"Answer","text":"
“Teamviewer is off the table as you need software the other side”<\/p>\n
Don’t they all need some sort of software on the other side to launch? I use Teamviewer here and push out the .msi to remote systems. Works well for me<\/p>","upvoteCount":0,"datePublished":"2018-11-06T11:51:42.000Z","url":"https://community.spiceworks.com/t/alternatives-to-logmein/682365/3","author":{"@type":"Person","name":"gregarsenault5","url":"https://community.spiceworks.com/u/gregarsenault5"}},{"@type":"Answer","text":"
Splashtop Business. And kf you need it, Splashtop SOS.
\nPricing is extremely reasonable.<\/p>\n
@Splashtop<\/a><\/p>\n @mark-splashtop<\/a><\/p>","upvoteCount":3,"datePublished":"2018-11-06T11:51:45.000Z","url":"https://community.spiceworks.com/t/alternatives-to-logmein/682365/4","author":{"@type":"Person","name":"David-JH","url":"https://community.spiceworks.com/u/David-JH"}},{"@type":"Answer","text":" Remote Utilities is free up to 10 computers and probably less expensive for more connections than LogMeIn.<\/p>","upvoteCount":0,"datePublished":"2018-11-06T12:02:56.000Z","url":"https://community.spiceworks.com/t/alternatives-to-logmein/682365/5","author":{"@type":"Person","name":"Denis-Kelley","url":"https://community.spiceworks.com/u/Denis-Kelley"}},{"@type":"Answer","text":" How many remote devices are you supporting?<\/p>","upvoteCount":0,"datePublished":"2018-11-06T13:09:40.000Z","url":"https://community.spiceworks.com/t/alternatives-to-logmein/682365/6","author":{"@type":"Person","name":"scottbrindley","url":"https://community.spiceworks.com/u/scottbrindley"}},{"@type":"Answer","text":" Please give Splashtop a free test drive. Over 60k MSPs have migrated to Splashtop for faster and cost effective solution.<\/p>\n If you are using LogMeIn Central Basic / Plus, Splashtop Remote Support<\/a> offers the same equivalent feature packages (Basic / Plus) at less than 40% of LogMeIn pricing. Splashtop Business Access:<\/strong>
\nIf you are using LogMeIn Pro, Splashtop Business Access<\/a> would be the best replacement. If you need attended remote support like Rescue, Splashtop On-Demand Support<\/a> is the best alternative. You’ll enjoy high performance remote access, at fraction of logmein cost. I’m here to answer any question.<\/p>\n
\n![\"SBA_Pro.jpg\"](\"https://us1.discourse-cdn.com/spiceworks/optimized/4X/1/4/5/14524ff08a1039c71df12094e6fbf66583d9d833_2_636x500.jpeg\")