1

When scanning for inventory i get authentication errors on almost everything

I have full admin credentials and can’t figure this one out

1 Spice up
2

If you haven’t already, make sure you create an account with access to these machines in your Settings → Network Scan page.

If these are Windows Machines giving you trouble, make sure a firewall isn’t getting in your way . You can run the netsh command on that page or disable the firewall via group policy .

If they’re Mac’s running OSX, create an SSH account and make sure remote logon is enabled on those machines (System Preferences → Sharing → Enable remote login)

Let me know how it goes.

3

these are windows machines, firewalls are off, i’m using my logon info that i created w/spiceworks, evan created an account in network scan pase w/ credentials of domain admin…still no dice

4

Okay, next thing to try:

Run the following command from the command prompt on the computer where Spiceworks is installed to one of the devices Spiceworks isn’t picking up:

c:\ wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

If successful, you should get results like this (it’ll return the serial number):

2iduekfj45ufh

Let me know how it goes.

5

when i do that it just opens the root of my local c drive

6

Hey there,

Can you tell me specifically what you did and what happens? Perhaps a screenshot (without the network sensitive information)?

7

i copied and pasted the info you said to put in the run command…

c:\ wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

and changed the username/password to my spiceworks logon info and changed the node name the the server i’m trying to hit.

8

Make sure you remove the C:.… it should really just be

wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

that you enter in your command prompt.

9

hmmm…When i do that the dos screen brieflt pops up then disapears and that’s it…

10

my mistake i should have done that from the command line not, run command, retrying…

11

ok, this is what i get…

error:

code = 0x80070005

description = access is denied

facility = win32

12

At this point I would doublecheck your credentials again (make sure you can access these devices remotely from the computer where Spiceworks is installed… if successful that wmic command should return a serial number) since there are many devices showing this error and not just one.

Otherwise, I’m guessing there’s a firewall you haven’t account for. Make sure port 135 is open on all these devices.

Make sure your wmic command is formatted like this (no DOMAIN\USERNAME). You could also try using the IP address instead of the hostname for /node:

wmiccommand.JPG