I’ve got a nice side hustle managing IT for numerous small businesses (less than 5-10 people each) and a lot of residential customers, and it’s growing. I really need to pay up for an RMM that allows me unlimited unattended access to computers. It would be nice if it offered some basic features like monitoring, but I mostly need it for remote access. I’m thinking maybe a Teamviewer subscription would meet the need. Cost isn’t a huge factor because at this point I need something. I want quality and reliability. Quick Assist and Zoom isn’t cutting it. I need quick, unattended access from anywhere, from any device.
Whatcha think?
6 Spice ups
Please give Splashtop On-Demand Support (SOS) Unlimited a free test drive. It’s reliable, high performance, and you can have unlimited attended and unlimited unattended computer. SOS is priced at $399 per concurrent tech per year. As Spiceworks member, you can get 15% discount as first time subscriber. Please just contact our sales for Spiceworks discount. Over 50k MSPs are using Splashtop today. Many major RMMs all bundle Splashtop as their remote control solution: Datto RMM, NinjaRMM, Atera, Naverisk, selective Kaseya platform, etc… simply because they find Splashtop to be highly reliable, secure, and high performance. Thanks.
@Splashtop
1 Spice up
da-schmoo
March 13, 2021, 12:29am
3
I’m transitioning from Teamviewer to Splashtop. Teamviewer performs better and has some features I like over Splashtop but I can’t support their deceptive business practices any longer.
3 Spice ups
I use ConnectWise Connect (previously called ScreenConnect).
Works really well, awesome on remoting to multi monitor systems. Plus they have additional modules available.
2 Spice ups
Sweet. Signed up for the SOS trial and getting my computers set up. Who do I contact to get the Spiceworks discount?
2 Spice ups
I’m doing a little testing here. Sent wife the unattended installer and it worked fine, but it asked me for credentials when I connected. Is there a way for unattended access without needing user credentials? I used to do this with Teamviewer, but it required I manually add the computer to my account.
1 Spice up
dbeato
March 13, 2021, 4:48am
7
I would recommend Atera for this
https://www.atera.com/pricing/
1 Spice up
sal1982:
I’m doing a little testing here. Sent wife the unattended installer and it worked fine, but it asked me for credentials when I connected. Is there a way for unattended access without needing user credentials? I used to do this with Teamviewer, but it required I manually add the computer to my account.
Please contact sales@splashtop.com for spiceworks discount.
one of the deployment option is " Require the Windows/Mac logic credentials of the computer before connecting."
hope this helps.
@Splashtop
1 Spice up
Hey OP! If you’d like to try another option, as well, you could give our RMM solution a whirl! It sounds like our base plan would probably be a good fit: https://www.logmein.com/central/base-plan
Here are some of the features:
HD Remote Access - Get unattended remote access allowing you to eliminate on-site visits and provide fast, secure, on-demand support to any PC or Mac in HD quality.
User & Device Mgmt - You can arrange your users and computers into groups, control permissions, and extend computer access to anyone you specify, adapting as your team grows or changes.
Two-Factor Authentication - Adding that extra layer of security for you and your users
Multi-Monitor Display & Support - You can access and support multiple monitors connected to the host computer during one remote session to resolve concerns quickly with a complete view.
Background Access - You can access computers and perform maintenance without interrupting end users, allowing you to work on your own time and enable resolution of issues and general maintenance.
Mobile Access - You can also provide remote support on-the-go - whether you’re traveling or at home. You’ll be able to instantly remote into any endpoint and address issues with our mobile app available for Android and iOS.
Feel free to reach out if you have any other questions! Otherwise, here’s the free trial link if you’d like to give it a go.
matt7863
March 16, 2021, 1:50pm
10
Try Atera http://www.atera.com/ . You pay per engineer/login. So you will only play once. (I tested 5 different ones when i needed something for 3 small clients and random one offs). You can put different clients into different groups etc. You need them to all install the agent - but then you will get remote monitoring and ability to connect remotely via the integrated splashtop.
I find it excellent for basic needs - the search works well, so i search by username or part of name and it will find the user based on ‘last/current logged in user’ - i then check if that seems like the correct PC and click connect to remote.
1 Spice up
westrange
March 26, 2021, 5:00pm
11
I disagree. I do not consider Splashtop reliable AT ALL. Here is what I get 90% of the time I try to connect to remotely managed computers. Retry often enough and once in awhile you get through and can see and choose your remote systems. Often, once I can connect, it will work for awhile, then it fails with this message again.
Opened support ticket, no meaningful reply for over a week after the did a meaningless reply to acknowledge and claim responsiveness. I was provided a boilerplate long list of things to try on my end to fix it (like it’s always the idiot I.T. customer fault, never Splashtop’s).
BTW, remote computers are in multiple states, behind different firewalls, on different ISPs, and we attempt to access from varying states (while traveling), on various Mac and PC desktops, running varying software. This 90% failure occurs across the board. It AIN’T us.
About 5 days after I removed my credit card from the account and indicated not to auto-renew, a manager reached out to me. Not interested.
@mark-splashtop
WestRange:
I disagree. I do not consider Splashtop reliable AT ALL. Here is what I get 90% of the time I try to connect to remotely managed computers. Retry often enough and once in awhile you get through and can see and choose your remote systems. Often, once I can connect, it will work for awhile, then it fails with this message again.
Opened support ticket, no meaningful reply for over a week after the did a meaningless reply to acknowledge and claim responsiveness. I was provided a boilerplate long list of things to try on my end to fix it (like it’s always the idiot I.T. customer fault, never Splashtop’s).
BTW, remote computers are in multiple states, behind different firewalls, on different ISPs, and we attempt to access from varying states (while traveling), on various Mac and PC desktops, running varying software. This 90% failure occurs across the board. It AIN’T us.
About 5 days after I removed my credit card from the account and indicated not to auto-renew, a manager reached out to me. Not interested.
sorry to hear the issue. Frankly, it’s a big surprise. We support millions of remote access sessions everyday with over 150k business customers. Toyota has over 10k employees using our product, as well as Marriott, Disney, FedEx, etc. as an example of global customers. Datto, Atera, Naverisks, NinjaRMM, and others all are using Splashtop remote control to remote support millions of computers around the world on daily basis… we wouldn’t be in business if what you experience is the norm. It is also our desire to fully root cause the issue you have as we hope to earn your business.
Sound like our team is actively engaging to try to resolve. Can you advise which product you are using? is it attended or unattended remote support? If you can PM me your support ticket and email, I can have someone assigned to directly root cause the issues. Our global relay infrastructure can traverse across different firewalls / ISPs as long as HTTPS/443 port is available. Sorry again to see the issues, and we would love to help root cause.
@Splashtop
