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We’ve released an update for the refreshed KB in the Cloud Help Desk.

  • add and/or delete attachments for KB steps
  • preview attachments for KB steps

As always, if you have feature requests regarding Cloud Help Desk please let us know by posting them here . Be sure to check for and spice up any existing related feature requests before you create a new one!

5 Spice ups
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Hi Ben, it’s very much appreciated the changes you’re doing in the KB page, but I was wondering if you’ll ever get to fix the search function which is very limited when finding tickets. It’s very cumbersome and taking a lot of time trying to find something that should be done real quick. As tickets grow bigger, search in our side is time consuming.

Thanks

5 Spice ups
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Thanks for the post neroxyr. Search is on our radar across both Cloud Help Desk and Community, although no work planned/pending.

I know you’ve already seen and upvoted, but for others be sure to spice up these feature requests:

and any others which line up with search needs.