1

So Comcast is finalizing our move today. What should have taken 15 minutes is at the 2 hour mark. Problems so for:

  • no light through the fiber ( given 2 months, they never bothered to test this)

  • forgot about or phones

  • forgot to transfer our IP addresses

Not sure they could have made any more mistakes.

24 Spice ups
2

Wow just wow. Just goes to show that support really does depend on how good the person on the other end is.

2 Spice ups
3

Comcast couldn’t find their a$$ with a map and a compass - FIFY!

3 Spice ups
4

This is normal. The only thing they will make sure goes through is that they are already sending a bill to you.

6 Spice ups
5

So glad I’ve never had to work with a cable company on anything

2 Spice ups
6

That sucks dude, we’ve had a completely opposite experience with our Comcast Business service. I do agree that they generally get things wrong though.

2 Spice ups
7

They could transfer your main number and forget to transfer all of your DIDs. That’s happened before.

This is also why you don’t do cutovers on a Friday night or you’re stuck all weekend without your numbers. You can only warn people so many times but they insist and want it that way anyway.

4 Spice ups
8

Hot mess

4 Spice ups
9

They wanted it to take an hour in the morning. I tried to warn them, but what do I know…?

3 Spice ups
10

Gotta love ISPs. I had to drive 4 hours one day just to prove that the Spectrum modem was all jacked up. So 4 hours there, 4 hours back, 30 mins of me being on-site for them to finally admit that their device was faulty.

3 Spice ups
11

A couple of years ago, I had the hardest time convincing Comcast THEY had a problem. THEIR modem was dropping TCP packets, but not ICMP packets. Their basic test — can we ping the modem? — worked flawlessly, so they were convinced it wasn’t their problem.

Eventually I got a tech onsite who was able to reproduce the problem on his company-issued laptop, completely removing customer equipment from the picture. Turns out it was a corrupt config in the modem. Manually reconfiguring solved the issue.

2 Spice ups
12

That seems rather excessive if you ask me. You should have been able to waste 8 hours for far less than 30 min of work. My record is 1 minute to walk in the door, walk back to a room and push a button after 5+ hours each way :smiley:

5 Spice ups
13

When I was in Michigan we had Comcast come out to install their service. I was talking to the Tech and it seemed I knew more than he did and he even commented that I should be working for them. Luckily I don’t have to deal with them out in Cali…but we do have Spectrum.

2 Spice ups
14

Same issue, different vendor that has a similar reputation. Did ours on a Wednesday at noon. 24 hours before we were 100% on the new service.

2 Spice ups
15

Unfortunately they had sent several independent contractors go on-site and still things were ending up the same. So rather than spend the money on the contractor and have the same end result, I volunteered to go. They were a satellite office of one of the larger clients whom was assigned to me. It was really more of goodwill and proving my point.

2 Spice ups
16

The same thing happened to me with Brighthouse. (Is that the ISP in the Orlando, Florida area?) They couldn’t get the brand new equipment that we had to purchase to work even after I argued that it wasn’t our equipment. I had to do an RMA with CDW and order new equipment (cables as well) from them at the same time. I drove 6.5 hours from Columbia, SC to Orlando, FL and met their tech, who was late getting to our office. He watched me replace every bit of the equipment (have I said the cables as well?) and when it still didn’t work he had the gall to say something about the equipment again. After 3 or 4 hours on the phone with my boss, his boss, and several techs in the NOC it turns out that they hadn’t wired something correctly on their end.

2 Spice ups
17

I had something similar happen the day before yesterday. Two of our sites are in the same office building complex and both lost Internet simultaneously. After a few questions, the Comcast tech was pretty convinced it was a problem with my firewalls! I asked him to reboot the Comcast modem in the office I was in just to see what would happen and, voila!, the Internet came back. He still thought it was likely a problem on our end so I asked him to reboot the other one. In just a few minutes, he rather sheepishly asked me to walk to the other site and physically restart the modem since, while he could ping it, he couldn’t get it to respond to a restart command. At least he was generally pleasant and didn’t try to talk down to me as I have had some support folks from there do.

1 Spice up
18

Comcastic!, but it’s possible to be worse, I had a client whose Frontier service was so bad they switched to Comcast. Credit to the evil ones, after paying for the fiber run their Internet has been very reliable but when a client asked me to recommend between Century Link and Comcast I said it the difference between Baphomet and Beelzebub.

1 Spice up
19

That experience blows your confidence in your ISP!! Sorry to hear about the terrible service.

I started a new job and was driving to the location. Along the route, I noticed that here were several trucks there installing new telephone poles. For several months after the poles were set and the lines reattached, I noticed that there was one line that was hanging and was lying on the ground. One day we had phone problems. We helped the IPS trace the phone lines and one of the lines that I had passed for three months by at 50MPH had broken resulting in our outage. So the ISP spliced the cable and rehung the cable. NOW I know that if I see the cable on the ground again, to prevent another outage, I must call the ISP. What a sad way to learn!

1 Spice up
20

They can find their head the way a lot of people do these days, just shove both hands up their _ _ _ _ _? (this space left intentionally blank to meet community standards)

2 Spice ups