1

I don’t know how long this has been going on, but I started to look for device information for devices I added within the last 6 months and they are not appearing at all. I try to do scans, and they never show up. These newer Windows 10 devices should, as they still have Group Policy applying to them that should enable file and printer sharing.

I need help!

4 Spice ups
2

its not just F&P you need.

See my BA here

1 Spice up
3

That doesn’t help. It looks almost like it gets about 15 percent of the way through, then it just says it is complete.

4

Your going to need to give more information then, but regardless, have you run them?

5

Yes, I ran through both and then kicked off a new scan of the network segment, but I did not get results back. I’m not sure how widespread the problem is, as I haven’t had to look at my inventory for about a year. What information can I give that can help?

6

OS and SW version.

What else is on the box?

What do the devices say is their last scan and last updated date?

PCs or Laptops, static or DHCP IPs?

Disable your scan ranges, all of them, add in one IP for a device you know to be online, and scan just that IP - what happens?

7

I am running Spiceworks 7.5.00101 on a Server 2012 R2 virtual machine. There is nothing else on the box.

Some of the devices out there say that yesterday was the last scan scan, but I can’t get new devices to add.

This is happening with both desktops and laptops with DHCP IPs.

I will test the scan IP for the 1 laptop in particular I am testing.

8

If your issue is mostly new devices, the single IP trick might work, but WMI and the UAC registry key alongside F&P need to be present too.

The only other thing that would prevent a scan is something client side, a firewall other than windows, IDS or IPS, maybe HIPS

9

No, it still doesn’t pick up on the scan. The scan just appears to end abruptly.

10

Does it show a grey bar, a red square or anything at the end of the scan?

If not can you go in to your SW folder, logs and look at production.log around the time of the scan, by all means search for the IP and look for clues, if it doesn’t make sense can take a look but omit the real IP details.

11

I am not sure how to read the log. It looks like it is attempting but I don’t know what is normal or not normal.

12

Do you want me to take a look at it?

1 Spice up
13

Sure. Can I send you a PM?

14

Can SW server ping the device by DNS name?

Can it ping -a IP returned by above?

15

Go ahead on the PM - note it does show IPs and machine names of your network, hence why I didn’t ask you to post it publically.

16

I take it back, I was reviewing the wrong IP address, I don’t see the one I scanned for at all in the logs.

17

See my above post about pings

18

Yes, I get responses back from the IP address when I ping it.

19

Does the IP match the machine name?

Go to your scan settings, edit them, are there any exclusions?

20

I am scanning by IP, but I can scan by the computer name. There is generally some exclusions in the normal scan, but not in the one I set up for just this PC.