1

Do you use the purchase list on tickets to track the items you need to buy? How are you using it, and/or what would make it a more helpful feature for you?

19 Spice ups
2

I haven’t used this feature yet, but I think it is a good idea.

3

Funny, I was just considering using it. Will give it a whirl.

What would help more than a purchase list is a %2 Newegg discount if you linked over from Spiceworks. :slight_smile:

4

We just recently moved from ManageEngine Service Desk which had a built-in system that stored/created Purchase Requests with a nicely generated printable form.

If this could be implemented within Spiceworks, I would be thrilled.

In its current form, associating a purchase with a help desk ticket doesn’t fit our needs.

5

I tries using it for a while but stopped.

  • It was VERY handy to see the purchase list on the dashboard however,
  • The lack of real-purchasing system (request–>approval–>purchase) prevent it from becoming useful and day-to-day tool.
6

I agree with Yasaf, that’s what would work great for us.

7

Yasaf Burshan wrote:

I tries using it for a while but stopped.

  • It was VERY handy to see the purchase list on the dashboard however,
  • The lack of real-purchasing system (request–>approval–>purchase) prevent it from becoming useful and day-to-day tool.

Needs more functionality that would also link several pieces of assets together for auditing etc.

So the Monitor, Printer, Computer linked together so you can see when it was purchased and add a pdf of the original purchase for returning if broke etc.

8

I use the HelpDesk for purchases, but not the purchase list. I have the user create the HelpDesk ticket (or if I’m feeling nice I create it for them), and then CC their manager requesting the authorization. Of course it then has to go through accounting before actually being purchased.

I’ve used it a few times, but then I was tempted to leave the ticket open until the product arrived as opposed to just having been ordered.

9

Haven’t used this feature.

10

Yasaf Burshan wrote:

I tries using it for a while but stopped.

  • It was VERY handy to see the purchase list on the dashboard however,
  • The lack of real-purchasing system (request–>approval–>purchase) prevent it from becoming useful and day-to-day tool.

Agree entirely. Dashboard visibility good but with a workflow behind it would make it a much better tool.

11

I tried the feature as well, but found it wasn’t very useful. Spiceworks needs to revisit the intended use of this feature and expand upon it. In it’s raw form it is less useful then me creating a field called “PO” and entering the PO through our ERP.

Regards,

Paul Luciano, MCSE

12

Yasaf and TM-IT are pretty spot on. We have tried to use, but it needs more functionality.

Perhaps a better means of viewing/managing an overall purchase list that consolidates all purchases added to individual tickets into a single location. So once you add purchases to a ticket, you can then have a place to see this is how many items need to be purchased, which tickets they belong to, pricing, etc. It would also be nice to have two options for “Ordered” and “Arrived” or "received rather than just “Purchased”. That way you can see at a glance an overview of what you need, what’s been ordered already, and then what has finally arrived.

Also, the ability to add details such as attaching receipts/invoices/order confirmations to them as well would be nice, but could become a bit troublesome if you order multiple items on a single order.

The option to add a tracking number (just the number, not the entire URL) and have this listed as a clickable link that takes you to the tracking details page for it. This can be achieved similar to the way Google does it by recognizing the format of the number entered and associating it to a specific vendor/carrier and then plugging that into their standard URL format.

13

We haven’t used it either. It just seems to be just a list. If it would have functions to put in quote numbers, po numbers shipping receiving or some other functions it might get used. Just needs more functionality.

14

I’ve tried to use it as well, and didn’t find it too useful. It is probably the only thing i missed from my track-it days. The above suggestions would be the way to go, and would probably attract some folks.

15

Tried it once, but we don’t use it anymore. Didn’t find it useful.

16

I don’t use it but then again I don’t use a lot of functions yet. I couldn’t say it is useful or not it’s just there is no pressing need for it yet here.

17

I keep wanting to use it. I’ve got it right on top of my dashboard. But, in reality, it just falls short. It’s a great idea, but needs work. I think the ideas from other posters are spot on.

Ken

18

Usually if I only have one or two purchasing tickets I don’t, it is simpler just to look at the ticket itself. When I have a slew of them I will enter the data and use a report to make my shopping list.

In my situation all of the stuff bought through accounting gets put in their DB, so if I need an answer on what was bought and details the accounting DB becomes my definitive source.

19

I use it, but… Would find it more useful if it had the following:

  1. Ability to track (as stated before) steps, quoted, order, received, deployed, etc.

  2. Consolidate list across tickets, meaning that I have several tickets from different source requesting the same item.

20

OK- I find it very useful. We use it for ordering parts and supplies related to IT. We track purchases, shipping, etc. through the system. We usually order printer supplies once a month, and I have a spreadsheet order that I complete using the Purchase List. We have modified our procedures so that not only is an item listed, but the cost center is identified. This lets the user know that a replacement is being processed and keeps us from coming up short.

I appreciate it as it keeps me from having to manually keep up with this.