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When a user submits a ticket they don’t receive an automated response, nor do the admins receive notification. When an admin accepts a ticket the user & the other admins get notification.<\/p>\n
Test email from the mail settings page works fine.<\/p>","upvoteCount":4,"answerCount":4,"datePublished":"2011-09-23T09:10:44.000Z","author":{"@type":"Person","name":"kev840","url":"https://community.spiceworks.com/u/kev840"},"acceptedAnswer":{"@type":"Answer","text":"
Hi Kevin,<\/p>\n
Thanks for the update. I am going to send you an email with instructions to get your logs over to me so I can take a look. Thanks!<\/p>","upvoteCount":0,"datePublished":"2011-09-23T09:43:42.000Z","url":"https://community.spiceworks.com/t/email-notification-not-working/103878/4","author":{"@type":"Person","name":"cole-sw","url":"https://community.spiceworks.com/u/cole-sw"}},"suggestedAnswer":[{"@type":"Answer","text":"
When a user submits a ticket they don’t receive an automated response, nor do the admins receive notification. When an admin accepts a ticket the user & the other admins get notification.<\/p>\n
Test email from the mail settings page works fine.<\/p>","upvoteCount":4,"datePublished":"2011-09-23T09:10:44.000Z","url":"https://community.spiceworks.com/t/email-notification-not-working/103878/1","author":{"@type":"Person","name":"kev840","url":"https://community.spiceworks.com/u/kev840"}},{"@type":"Answer","text":"
Hi Kevin,<\/p>\n
Thanks for testing beta. Was this working for you before in 5.1? Does Spiceworks create a ticket if you send an email to the email address in Settings > Email settings from a different address? Thanks!<\/p>","upvoteCount":0,"datePublished":"2011-09-23T09:18:04.000Z","url":"https://community.spiceworks.com/t/email-notification-not-working/103878/2","author":{"@type":"Person","name":"cole-sw","url":"https://community.spiceworks.com/u/cole-sw"}},{"@type":"Answer","text":"
It was working, even with the latest build. It started to get intermittant yesterday, now today it has hard failed. Spiceworks is creating tickets, it just isn’t sending a notification to the admins. Users sometimes get the automated response, other times not.<\/p>","upvoteCount":0,"datePublished":"2011-09-23T09:35:57.000Z","url":"https://community.spiceworks.com/t/email-notification-not-working/103878/3","author":{"@type":"Person","name":"kev840","url":"https://community.spiceworks.com/u/kev840"}}]}}