Email notification when assigned

james7667 · 2011-01-18T07:43:37.000Z

Is there any way to set up an admin so they get an email notification only when they are assigned to a ticket?

jeanrenecals6180 · 2011-01-18T07:51:34.000Z

I am actually looking for this as well.

I would like to have the assignee ( not only the admin) but any assignee to receive a detail email of the ticket upon getting assigned.

Is this possible?

Kyle-R · 2011-01-18T08:03:25.000Z

This link might help you guys out

http://community.spiceworks.com/help/Help_Desk_Notifications

jeanrenecals6180 · 2011-01-18T08:10:52.000Z

Kyle R wrote:

This link might help you guys out

http://community.spiceworks.com/help/Help_Desk_Notifications

Hey Kyle.

We are running 5.0 and for some reason I dont see the Notify icon…

james7667 · 2011-01-18T08:16:31.000Z

Thanks for the reply.

The problem is that we want admin1 and admin2 to be notified for everything but admin3 we only want notified when admin1 or admin2 assigns a ticket to them. Admin3 does not need to see every ticket that is opened, commented in, or closed. Just the tickets that pertain to them.

Kyle-R · 2011-01-18T08:17:28.000Z

@ Jcals

It Should be under Settings/helpdesk Settings and there you can assign the notifications for admins as well as user notifications!

jeanrenecals6180 · 2011-01-18T08:26:41.000Z

its not working…

The group is not receiving any email with the detail of the ticket. or to warn them that they have been assigned.

Kyle-R · 2011-01-18T09:34:18.000Z

JCals wrote:

its not working…

The group is not receiving any email with the detail of the ticket. or to warn them that they have been assigned.

Are your email settings setup correctly?

http://community.spiceworks.com/help/Configuring_The_IT_Help_Desk

jeanrenecals6180 · 2011-01-18T09:35:45.000Z

yah got it fix. thx so much !

james7667 · 2011-01-18T09:42:40.000Z

James2142 wrote:

Thanks for the reply.

The problem is that we want admin1 and admin2 to be notified for everything but admin3 we only want notified when admin1 or admin2 assigns a ticket to them. Admin3 does not need to see every ticket that is opened, commented in, or closed. Just the tickets that pertain to them.

Is this possible? Anyone know?

jeanrenecals6180 · 2011-01-18T09:49:18.000Z

Yes i just set it up for mine.

follow kyle instruction !

Kyle-R · 2011-01-18T09:52:55.000Z

James2142 wrote:

Thanks for the reply.

The problem is that we want admin1 and admin2 to be notified for everything but admin3 we only want notified when admin1 or admin2 assigns a ticket to them. Admin3 does not need to see every ticket that is opened, commented in, or closed. Just the tickets that pertain to them.

Sorry James got alittle side tracked with Jcal, Unfortunately this function is not available in spiceworks right now, they have a feature request for this here: http://community.spiceworks.com/feature_request/show/Help%20Desk/1593

spice it up if you would like this function!

james7667 · 2011-01-18T09:57:55.000Z

No problem.

Thanks for the link Kyle!