ESET 5.x to 6.x Migration

rockermann · 2016-05-17T11:17:02.000Z

I’m in the process of planning a migration from ESET 5 to version 6. I’ve watched a couple of ESET videos and read some of the KBs on this as suggested by the ESET folks here. The one question I have is after I upgrade the Remote Administration Server/Console, can I push out the Agent and v6 Endpoint software to my existing clients that already have version 5 installed? Will automatically upgrade those endpoints or does v5 and the agent need to be removed prior to pushing out the new V6. Can the new V6 Admin Console remove the old software remotely?

Thanks for any insight!

@rachel-eset @michael-eset

Carl-Holzhauer · 2016-05-17T11:30:57.000Z

I created a script that installed the v6 agent when a user logged in, so I was able to see the device from the v6 console.

From there you can do a “software uninstall” task to remove the software you want.

rockermann · 2016-05-17T11:40:40.000Z

Thanks, Carl… that’s a great idea. I think I’ll use my LanSweeper to deploy the agent to the desired machines and then work from there. Now to go find the link to the 6.x agent download…

rockermann · 2016-05-17T12:40:21.000Z

Some times I have to wonder about my luck…

ESET6-Error.png686×550 16.1 KB

Opened a case with ESET support… we’ll see where that goes.

Carl-Holzhauer · 2016-05-17T12:41:47.000Z

What is that installer? I don’t think I’ve ever seen the file name before

rockermann · 2016-05-17T12:43:39.000Z

That’s one of the sub-installers that’s part of the V6 install. Looks like it installs SQL Express 2014.

Carl-Holzhauer · 2016-05-17T12:44:16.000Z

Oh, I didn’t look at the title bar.

Good luck.

rockermann · 2016-05-17T12:46:28.000Z

Thanks…

rockermann · 2016-05-17T13:00:51.000Z

I was able to get around that by NOT installing SQL Express and just pointing to an existing SQL server. Moving forward again…

rockermann · 2016-05-23T16:02:20.000Z

A word to the wise for anyone migrating from ESET 5.x to 6.x. If you’re going to be updating file servers, you MUST uninstall the ‘ESET File Security’ software from the server before pushing out the version 6 ‘File Security’ install. If you don’t, take my word, you WILL be sorry. Hung servers, slow performance, frozen VMs etc. It was not pretty.

To be perfect fair, it does state all of this in the ESET install documentation and KB. But after pushing out the PC client updates, which will install over the insisting version, it might be easy to forget to remove the server client FIRST. Don’t.

michael-eset · 2016-05-23T19:38:41.000Z

Hey Rockermann,

Apologies there were so many issues incurred during the upgrade. Everything currently stable at this point, correct?

rockermann · 2016-05-24T10:16:58.000Z

Thanks, Michael. No one to blame but myself.

Things are pretty well cleared up. I do have a ESET Support call scheduled this morning to find out why I have about 10 units (mix of clients and servers) that won’t activate the newly installed product. Hopefully, we’ll get that figured out today and all will be well.