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Hi all.
Due to our pending migration to Windows 10, I decided to update our ESET from Version 5 to version 6. This included the version 6 ESET Remote Administrator on the server to centrally manage everything.

I used ERA to push the Remote Agent to all of our Windows 7 PCs. I then used it to install the AV software package. The problem is that I accidentally installed the wrong package. I installed ESET Enpoint Security instead of ESET Endpoint Antivirus, which our license applies to.
I tried using ERA to uninstall the wrong package, and it ran, but failed on 6 PCs.
When I go to those PCs and login, I get the ESET splash screen, and the program shows to be running in the system tray. I also show the ESET gui and ESET kernal processes running in task manager.
However, the ESET folder has disappeared from the programs list (which is where the local uninstaller would be located) and ESET has also vanished from the Programs and Features list.

I’m looking for the best way to go about cleaning out ESET on these clients so that I can install the correct package. I tried using a utility that ESET puts out that is supposed to uninstall other AV software, including their own, but it runs and completes saying it can’t find any AV software to remove.

Thanks for any advice.

P.S. if any of you are considering upgrading your ESET to version 6, think really hard about that. It’s a big departure from past versions, and has been riddled with issues that I’ve had to contend with.

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Have you tried the ESET removal tool?
http://support.eset.com/kb146/?&page=content&id=SOLN146

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Yeah. I mentioned that toward the end of my post.

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Oh. Completely missed that, sorry.

Which tool did you use, though? They have one specifically for their own products, here:

http://support.eset.com/kb2289/

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Hmm… Now you may be on to something…
I’m not where I can check for specifics, but the remover I used previously was all GUI based, without the CMD window. This may be a different tool. If so, I’ll give it a try.

Thanks.

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What happens when you kill the process from task manager?

Do an msconfig to see if it is located in the startup section. If it is there, try to disable it.

If it is something you want to delete, you might want to try to download CCleaner and delete it from within the “Tools” feature. There is an enable, disable and delete option under the Tools → Startup Section.

There may be better options to achieve this goal.

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LarryG, that did it!

The utility you linked to in your second post has been successful in removing the software and allowing me to do a push installation of the correct package. I does require physical presence at the client PC, but only takes about 3-4 minutes to go through the whole process.

Thanks for your help!

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Glad it worked

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I’ve found that Microsoft’s Mr.FixIt program is very effective.