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Hi everybody,<\/p>\n
My company bought a Zbook G2 17\" Windows 7 Pro but the user who uses it tells me that it suffers of randoms hangs.<\/p>\n
He’s saying that if he leaves the Workstation alone for 1\\2hours when he comes back the notebook is freezed, no mouse movement, no keyboard input, only thing he can do is reboot long pressing the power button.<\/p>\n
I googled the problem and already tried the Power Saving settings as said in the HP forum with no luck, left the Workstation running Prime95 and Furmark for one day without any issue, did a memtest, chkdsk, everything running fine.<\/p>\n
Searched in the Windows event log for any error but nothing appears, there is a gap since the Notebook freezed until I rebooted it (Like it was shut down) so I did a test, left the PC in idle for one day, screen on, only with a CAD program and the clock in foregroud, the clock never stopped but when i came back to check the system freezed like there wasn’t a disk where it can read data.<\/p>\n
I think that can be a SSD problem since the workstation is running from an PciE M2 SSD (Sandisk A110), maybe too new technology for some power saving settings.<\/p>\n
Oh I forgot, i also disabled any disk related power saving feature without any result…<\/p>\n
You guys have any ideas?<\/p>\n
@HP<\/a><\/p>","upvoteCount":2,"answerCount":9,"datePublished":"2016-03-15T15:03:02.000Z","author":{"@type":"Person","name":"niccolcarnelos","url":"https://community.spiceworks.com/u/niccolcarnelos"},"acceptedAnswer":{"@type":"Answer","text":" @nvezz<\/span> and IT Pros visiting this post with the same issue, our consultant has provided steps you may want to try before contacting HP Support:<\/p>\n HP ZBook 17 G2 Mobile Workstation - QuickSpecs<\/a> Disable PCI Express - Link State Power Management<\/strong> under Change advanced power settings<\/strong>.<\/p>\n Update firmware on SanDisk A110 PCIe M.2 SSD if available.<\/p>\n HP ZBook 17 G2 Mobile Workstation support<\/a> @niccolcarnelos<\/a><\/p>","upvoteCount":2,"datePublished":"2016-03-16T21:10:09.000Z","url":"https://community.spiceworks.com/t/hp-zbook-g2-17-freeze/480965/6","author":{"@type":"Person","name":"priscilla-hp","url":"https://community.spiceworks.com/u/priscilla-hp"}},"suggestedAnswer":[{"@type":"Answer","text":" Hi everybody,<\/p>\n My company bought a Zbook G2 17\" Windows 7 Pro but the user who uses it tells me that it suffers of randoms hangs.<\/p>\n He’s saying that if he leaves the Workstation alone for 1\\2hours when he comes back the notebook is freezed, no mouse movement, no keyboard input, only thing he can do is reboot long pressing the power button.<\/p>\n I googled the problem and already tried the Power Saving settings as said in the HP forum with no luck, left the Workstation running Prime95 and Furmark for one day without any issue, did a memtest, chkdsk, everything running fine.<\/p>\n Searched in the Windows event log for any error but nothing appears, there is a gap since the Notebook freezed until I rebooted it (Like it was shut down) so I did a test, left the PC in idle for one day, screen on, only with a CAD program and the clock in foregroud, the clock never stopped but when i came back to check the system freezed like there wasn’t a disk where it can read data.<\/p>\n I think that can be a SSD problem since the workstation is running from an PciE M2 SSD (Sandisk A110), maybe too new technology for some power saving settings.<\/p>\n Oh I forgot, i also disabled any disk related power saving feature without any result…<\/p>\n You guys have any ideas?<\/p>\n @HP<\/a><\/p>","upvoteCount":2,"datePublished":"2016-03-15T15:03:02.000Z","url":"https://community.spiceworks.com/t/hp-zbook-g2-17-freeze/480965/1","author":{"@type":"Person","name":"niccolcarnelos","url":"https://community.spiceworks.com/u/niccolcarnelos"}},{"@type":"Answer","text":" I bought one last year and had a lot of trouble initially. The issue turned out to be something with the battery and motherboard. Had a tech out but swapping the motherboard and battery but did not resolve it. Ended up having to get a replacement unit which has been working fine.<\/p>\n I wonder if yours is the same issue. Here is a way to verify if it is battery-related.<\/p>\n Remove the battery and run it strictly from the power adapter. If the problem disappears then you have the battery problem I mentioned above. Buying another battery won’t resolve it. You will need to get support to work with you on this one and you may need to get it replaced.<\/p>","upvoteCount":1,"datePublished":"2016-03-15T16:16:30.000Z","url":"https://community.spiceworks.com/t/hp-zbook-g2-17-freeze/480965/2","author":{"@type":"Person","name":"johndod","url":"https://community.spiceworks.com/u/johndod"}},{"@type":"Answer","text":" Hello @ @niccolcarnelos<\/a> , thank you and @Caur<\/span> for purchasing the HP ZBook G2. I regret the challenge you are experiencing. Here is a big thank you to @Caur<\/span> for his very helpful input. If it appears that, as @Caur<\/span> did, you need to work with HP Support and if you are in the U.S. you can call 800 334-5144 or you can ping me with your serial number and contact information and I will be more than happy to get you in touch with HP Support.<\/p>\n @johndod<\/a> @niccolcarnelos<\/a><\/p>","upvoteCount":0,"datePublished":"2016-03-15T19:23:23.000Z","url":"https://community.spiceworks.com/t/hp-zbook-g2-17-freeze/480965/3","author":{"@type":"Person","name":"priscilla-hp","url":"https://community.spiceworks.com/u/priscilla-hp"}},{"@type":"Answer","text":" Thanks to both of you.<\/p>\n I live in Italy and I already called the HP Support. The girl who answered me asked for the S\\N, my phone number and other information and said that “All the tecnician are busy, you will be recalled soon”. This happened two days ago, i’m still waiting… But that’s not the problem! Now i’m trying with a standard SATA SSD and leaving the PciE M2 SSD just for storage purpose, let’s see if it freeze again! If it doesn’t work i’ll try without battery… Wish me luck Thanks again<\/p>","upvoteCount":0,"datePublished":"2016-03-16T06:50:28.000Z","url":"https://community.spiceworks.com/t/hp-zbook-g2-17-freeze/480965/4","author":{"@type":"Person","name":"niccolcarnelos","url":"https://community.spiceworks.com/u/niccolcarnelos"}},{"@type":"Answer","text":" Hello @nvezz<\/span>, appreciate very much your update and sincerely regret your support experience. I will ping you for the case or serial number so that I can contact the case owner. Since this is your first post, a warm welcome to Spiceworks.<\/p>\n
\nChipset: Mobile Intel QM87
\nSanDisk A110 PCIe M.2 SSD<\/p>\n
\nUpdate BIOS.
\nConfigure correctly BIOS.
\nInstall Microsoft .NET Framework 4.6.1<\/a> .
\nUpdate all other drivers especially then chipset, USB 3.0, storage and then graphics card.
\nRun Intel Driver Update Utility<\/a> and install drivers.
\nRun DisplayLink System Compatibility Check (7.7 M4)<\/a> .
\nBut mainly install Intel USB 3.0 eXtensible Host Controller Driver<\/a> .<\/p>\n![\":slight_smile:\"](\"https://emoji.discourse-cdn.com/twitter/slight_smile.png?v=12\" "\\":slight_smile:\\"")
<\/p>\n
