HP ZBook G9 series laptop freezing issue

[spiceuser-vqh2p]

Hello everyone,

We will need some advice regarding the below issue, one of our sites had a 2nd case of malfunction with the HP ZBook G9 series laptop. The computer is freezing after 15-30 minutes after it is started in the morning. There is no crash trace in the logs and no BSOD and the Firmware/Bios/Drivers/Windows Updates are up to date.

They have checked the HP Support Forum and it seems that this issue is known by many users/companies.

Please share if you have encountered issues with this laptop series and what troubleshooting steps have been made.

Thank you,

[stefan-pulseway]

Try running HP’s built in hardware diagnostics to check for any hardware issues, also check the thermal management within the system. Overheating can cause systems to freeze without leaving a trace in system logs. Use software to monitor the temperature of the CPU and GPU.

[keyboardcat]

HP has pretty good business support if your machine is still under warranty, I would reach out to their support chat and have them run you through their troubleshooting I have had a few boards replaced because of integrated hardware that was failing. Might be worth a shot best of luck to you!

[peterw2300]

Try running an overnight RAM check. As suggested above check the CPU temperature and that can be done in the BIOS.

[DMB62476]

My experience with laptops that have had this sort of error, Is a Bad RAM module(s)

The delay is actually the result of the module heating up…

The expansion fromt the heat causes the intermittent issues.

[krowe (VailGeek)]

We are having the same issue with several of our zBook G9s. I’m probably going to try sending it back to HP since it is still under warranty. I’ve had some limited luck with software upgrades reducing the frequency of the crashes.

[banyonjarvis]

Not sure if this will be helpful, but we have had several machines that will stall for a few seconds at a time. We are looking at the Video driver as the culprit. When we do a Windows patch or update we find we have to rerun the HP Image Assistant to overwrite the Microsoft video driver to stop the halting.