1

I have successfully scanned the network but nothing seems to update. I have upgraded computers in place from 7 to 10 but they are still showing as 7. I have removed AV software and replaced it with other AV software and it is still showing as the old version. Some of these changes are literally years old. I have checked DNS resolution and WMI access and all is fine. Spiceworks is on the latest version too. Any suggestions that do not involve me deleting all the machines (and losing all the data on parts, asset tags, purchase dates and tickets etc.

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2

If it’s on-prem on Windows, that version is no longer developed. That said, I found using the agent a lot more reliable than scanning.

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Sadly I find the current agent rather problematic particularly as it produces duplicates and if you delete one duplicate the other disappears to and then neither come back. I have deployed on my own laptop and on the servers. The servers are forever reporting that there is a time out waiting for the agent service to start. Any suggestions?

4

Is the agent installed? Does it say it has full access to the system? The only time I’ve had it fail is when the credentials it tried to use to access the machines were bad.

5

Which Agent are we talking about? The rather clunky network monitoring agent or something else?

6

The Spiceworks TLS agent. Unless that is installed, and you’ve gone into Spiceworks to verify it has the credentials necessary to probe the machine, you’ll get nothing the most general of info.

7

OK that’s something I have learned. I thought spiceworks was supposed to be agentless. I am trying to configure this now. have created an authorisation key and have put in the servers IP address on the agent but test connection is failing. Have I missed something?

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Nope those are the steps. It will work flawlessly after you’ve installed and configured the agent on each machine.

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If it fails, then either the IP (computer name) or auth key is wrong. I put in the servers FQDN instead of its IP.

10

Thanks for the heads up Greg will retry with FQDN and retype the AuthKey.

Is it likely that the guy that installed this would have used a different port if 443 was in use for another program. If so do you know where I might find that setting?

11

Never a problem. As an ex-educator, I love helping out. He certainly may have picked a different port. first look at the documentation. If port 80 was in use on that machine, I believe it picks another port by default. I will dig around and see if I can find where it states what port it is using. Been a while since I set mine up.

12

Previous IT manager was pretty good at documentation on the major stuff but no one is perfect (not even me!) so I may have to do some digging. cheers

Nick

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13

Happy digging, my friend!

14

if 80 and 443 are not available spiceworks defaults to 9675 and 9676

15

Bingo. So if he had those ports are in use doing something else (such as a web server), install will default to the upper ports.

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the upper port is https so bingo one agent installed on my laptop. Now to roll them out across the domain. Ho Hum an IT admins job is never done!

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Excellent! Glad I could help! (please mark me as “best answer.” climbing the ranks here is painfully slow. lol)

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Honestly, this is one of many reasons I moved on from Spiceworks. I still have it running for legacy but there are much better inventory options out there. I haven’t tried any of the more recent cloud versions of things, but that’s not what I want anyway.

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I installed the cloud version of Spiceworks as well. I find it kind of limited. On-prem version, however, serves one giant purpose for me. I am the ONLY one who is allowed to install software on my machines. So, each week it sends me a list of “recently installed programs” on all of my machines. Anything I did not install, I remove. Another line of defense… and a good, easy and useful one!

20

I would tend to agree especially with regard to the cloud based network monitor