Inventory HELP!!!

tomnellis9081 · 2010-05-13T11:37:46.000Z

Hello,

I’ver tried for 2 days to resolve my inventory error. No Luck. I really need this peice to work.

WMI works. SW 2 desktop. command brings back SN.

Firewall, MS is turned off

ANTi-Virus, removed…

Scan test fails with WMI or Firewall issue.

DNS… Not sure about that… I cannot even find the DNS tab under Inventory… Maybe i’m looking in the wrong place.

Ports 135,137 &445 are open.

What am i missing. I need detained info about the workstations…

Any/all ideas will be entertained.

jeremyneer6322 · 2010-05-13T11:42:42.000Z

Hello,

Can you tell me if this is a single scan ip address or are you including it in with a larger scan ip range?

benhar · 2010-05-13T12:01:44.000Z

What OS are you trying to see?

tomnellis9081 · 2010-05-13T12:12:50.000Z

Single scan. Only testing with 1 IP address. Tried with a remote office 2 days ago. All undiscovered. AD took over and assigned

Both SW & Desktop Win XP SP3

tomnellis9081 · 2010-05-13T12:18:36.000Z

Update to my problem/issie.

I posted this in the Watchguard group…

I’m running a X750e & SSL100. All equipment from Watchguard.

jeremyneer6322 · 2010-05-13T12:19:17.000Z

So you are trying to scan a single IP at a remote office? This remote office is connected how? I am thinking that this is a different subnet and there is some routing going on and some NAT through the firewalls. Can you ping this remote computer in cmdline from you computer?

christophershoemaker4733 · 2010-05-13T12:24:42.000Z

I know this may seem too obvious, but are you using a logon that has admin rights and also remote admin rights on the computer being scanned? This has almost always been the problem with my inventories. Even in a domain setting, I have had policies that did not push out correctly, and had to manually make the user a remote admin.

That is my two cents.

tomnellis9081 · 2010-05-13T12:38:59.000Z

Scanning a single IP, the desktop is next to my PC.

No routing involved. on the same sub-net. I can ping it and the wmic command works.

I added mysel as an Adm on the local desktop…

Still… no luck… “Windows does not respond. Permission or Firewall problem”

bytesnake · 2010-05-13T23:46:04.000Z

Try to run this script at the affected machine(s): Resolving Spiceworks Unknowns Unofficial - Script Center …

craigm · 2010-05-17T10:30:31.000Z

Did you manage to get this worked out? If so, can you mark the Best Answer and any Helpful posts?

If there isn’t a Best Answer, you can click the Action drop down at the top and select No Answer. That will remove the need for a Best Answer on this post.

Marking the Best Answer will remove the post from the list of message that still need answers thus making it a little cleaner and easier for us to filter through posts that need answers.

tomnellis9081 · 2010-05-17T10:59:17.000Z

No answer-

I cannit find the action dropdown to flag as no answer.

craigm · 2010-05-17T11:01:29.000Z

I just changed it to no answer for you.

tomnellis9081 · 2010-05-18T09:42:14.000Z

Follow-up.

Still no resolution. Cannot inventory anything.

I moved the SW & desktop to a seperate sub-net. Connected both witha Switch.

Both on the same Net & Workgrout. Still nothing. I can ping & WMi.

Starting to thing it’s aSpiceworks setting.

Question, MSG I got on the test.

“Test failed, execution expired”, classified as a HTTP device. also in the scan range I have a grey msg. ‘no accts specified’. could that be related to the problem?

bytesnake · 2010-05-18T10:11:00.000Z

Did you finish the first scan after setup SW? If not, do so.

tomnellis9081 · 2010-05-18T14:10:10.000Z

Yes, I just ran the first FULL scan on this sub-nut after the setup

It worked very well. Only 12 unknowns out of 41 devices…

bytesnake · 2010-05-18T22:09:24.000Z

Did you follow this howto: Troubleshooting Spiceworks Inventory Inconsistencies - Spiceworks … and did you set scan speed to slow?