1

Hi everyone

I have decided to live to upgrade my 4.7 installation with the 5.0 Beta release the system upgraded without a hitch :slight_smile: All of the features I use like the exchange and SQL monitors are working perfect.

5 Spice ups
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Helpdesk Auto Responses are not though :frowning:

3

Just remember Spiceworks wont support restoring data if it breaks or can’t be upgraded

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akp982 wrote:

Just remember Spiceworks wont support restoring data if it breaks or can’t be upgraded

Thanks Andy

I did do a backup beforehand and I’ve got a copy of the latest 4.7 ready just encase :slight_smile:

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rhipkin wrote:

Helpdesk Auto Responses are not though :frowning:

Automatic Response are working for me.

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Should I perhaps uninstall and reinstall from scratch and then restore data as oppossed to doing an in place upgrade, the only new feature I see is Purchases…

7

rhipkin wrote:

Should I perhaps uninstall and reinstall from scratch and then restore data as oppossed to doing an in place upgrade, the only new feature I see is Purchases…

What version did you perform the upgrade from ? mine was one of the latest releases.

8

Same for me, upgraded from 4.7 to 5.0 and so far so good!!

Will have to test it now. Have fun guys!

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No guts, no glory!

Nothing ventured, nothing gained!

If you don’t have the courage (I am assuming this was a courageous act) to do something, then you won’t get the results from having done it.

lol

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David Scammell wrote:

No guts, no glory!

Nothing ventured, nothing gained!

If you don’t have the courage (I am assuming this was a courageous act) to do something, then you won’t get the results from having done it.

lol

lol! Yea, I’ll sit back for a day and watch on this one, but it’s hard to do! I want to upgrade soooo bad right now! patience grasshopper…

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David Scammell wrote:

No guts, no glory!

Nothing ventured, nothing gained!

If you don’t have the courage (I am assuming this was a courageous act) to do something, then you won’t get the results from having done it.

lol

Hahaha thanks lol

12

Bob Beatty wrote:

I did the upgrade as soon as i saw the release PM lol

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rhipkin wrote:

Helpdesk Auto Responses are not though :frowning:

Hi rhipkin,

Are you talking about the Helpdesk Auto Response Plugin? Or auto-reply email notifications? If it’s the auto-reply email notifications, I’d like to get more information on your environment. Could you answer the following for me?

  • Do you have any remote sites?
  • What protocols are you using in Settings → Email Settings (If it’s exchange, are you using 2003 or 2007, etc?)
  • Do you have “Notify Me” enabled in Settings → User Accounts for your admins?
  • Do you have “Template per Event” or “Template per Content-Type” enabled in Settings → Email Settings?

If you don’t feel comfortable answering this publicly, feel free to send me a PM.

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rhipkin wrote:

Helpdesk Auto Responses are not though :frowning:

Do you mean auto responses for remote helpdesks or plain single install?
We are aware of the issue with notifications to remote helpdesks. If it is a plain install, could you clear your mail settings and try it again? There have been a few changes to the Exchange connectivity and if you are using Exchange, we may need to look closer there.

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My network is small compared to most, about 150 devices. Of course, I always back up first, but I always bring the beta into my live production. Since 4.6 I have not had an issue. Even this 5.0 went without any issues.

Currently my only draw back on my installation I see is the dashboard loads slower, 3 - 5 seconds, not really an issue. I leave spiceworks open pretty much 24/7.

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Bob Beatty wrote:

I’m with you, Bob…I’m tempted but I’ve only got about thirty minute before I go find a cold beer…

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Did the same…upgrading my production install… gotta say it the speed for me internally at my office is like 100% difference… slamming fast… Just got home, so i duno if going have much difference. Keep IT up spiceworks… love ya guys fo sucj great software…lol

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No it’s the plugin, Help Desk Responses.

I have deleted and reinstalled the plugin but nadda, it’s not a train smash though, it will give me a chance to squeeze a little more ownership out of my techies :wink:

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rhipkin wrote:

Should I perhaps uninstall and reinstall from scratch and then restore data as oppossed to doing an in place upgrade, the only new feature I see is Purchases…

That’s precisely what I did :wink: it’s reasurring to know I’ve got a backup plus manually copied data and db folders ready to go in case I need to go back to 4.7

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Its good to see I’m not the only one who just upgraded straight away.